This website is run by Torbay Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • planning applications in our online planning system may include documents provided to us by third parties (e.g. architects and householders) which are not accessible and also scans of plans or handwritten letters
  • some of our content is difficult to understand
  • Local Plan documents may include scans of plans or handwritten letters
  • Text that highlights a required field on our online forms does not have enough contrast.
  • some form controls and buttons are not labelled

What to do if you cannot access parts of this website

If you need information in a different format contact us:

and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

There are a number of low colour contrast ratios between foreground and background colours. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

The main search on the FIS Directory is missing a form label. This fails success criterion 1.1.1 Non-text Content (Level A), 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A).

Some tables do not have headers or they are empty. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A).

Some of these issues are in third party systems. We will work with our supplier to fix these issues by September 2020.

Disproportionate burden

Documents which support planning applications in our online planning system are provided to us by third parties (e.g. architects and householders) and may not be accessible and could include scans of plans or handwritten letters.

Local Plan documents may include scans of plans or handwritten letters.

Some of our older videos do not have captions and we do not intend to subtitle those videos. Any new videos we create will meet accessibility standards.

We believe that fixing these issues would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have forms published as PDFs or Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in February 2019. The test was carried out by our Web & Systems Team.

We tested all the different templates being used across the website to ensure all content was covered by the test. We tested the website in the following ways:

  • WCAG 2.1 compliance using a third-party automated service
  • a suite of browser-based accessibility reporting tools
  • colour contrast checkers

We tested:

What we’re doing to improve accessibility

We are in the process of developing a new website which will be launched in sections by December 2020. We will also be carrying out a full accessibility audit with the help of a third party accessibility specialist to ensure we are compliant. We will also be working with our suppliers to ensure third party areas of our website meet accessibility standards.

This statement was prepared on 28 November 2019. It was last updated on 23 September 2020.