This accessibility statement applies to

The website is provided by a third party supplier, Idox Group, on our behalf and is branded to look like our main website. This website uses content added by local service providers in Torbay.

We provide services and providers reminders about making the information on their own records on the directory as accessible as possible and keeping them up to date. Some of the related information advice and guidance pages are syndicated by Live Well - NHS (third party content) although the majority of advice and guidance pages related to Special Educational Needs and/or Disability (SEND) are created and edited by our staff.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.

  • This website has an embedded ability to change the colour scheme and font size. Changing the contrast and font sizes of text can increase legibility for some users.
  • Our Help page contains useful information to enhance user’s experience.
  • Translation - the Google Translate feature at the bottom left of every page instantly translates content from English to over 100 other languages. Please note that the translation is done automatically by Google software, not by us.
  • We try to make the website text that we create as possible to understand.

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text?
  • Most older documents (such as PDF and Microsoft Word documents) are not fully accessible to screen reader software
  • Some links may not describe their purpose
  • Some in page buttons may not announce their function to screen reader software
  • Some videos do not have captions or audio description
  • Some images contain text which you may not be able to read

We plan to add text alternatives for all images. When we publish new content we'll make sure our use of images meets accessibility standards.

We are working towards reducing the number of PDF and Word documents we use and making as many as possible available on the website itself in HTML format or online forms. Any that do remain will be run through accessibility tools to ensure their compliance.

Feedback and contact information

If you need information on in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

If you cannot view the map on our ‘contact us’ page, call or email us [add link to contact details page] for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Edge, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
  • Some images don't have a text alternative, so the information in them isn't available to people using a screen reader. This doesn't meet WCAG 2.1 success criterion 1.1 Non-text Content.
  • A few of our pages and documents have diagrams or maps. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1 Non-text Content.
  • There are some skipped or wrongly ordered heading levels, input fields with no description and missing form labels. This doesn't meet WCAG 2.1 success criterion 1.1 Non-text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels and 3.3.2 Labels or Instructions.
  • Some tables do not have headers or they are empty. This doesn't meet WCAG 2.1 success criterion 3.1 Info and Relationships.
  • There are a number of low colour contrast ratios between foreground and background colours. This does not meet WCAG 2.1 success criterion 4.3 Contrast (Minimum).
  • Some of our links are adjacent and some link text is too generic and may not make sense out of context (e.g. ’Click here’, ‘Learn more’). This does not meet WCAG 2.1 success criterion 4.4 Link Purpose (In Context).
  • Some pre-recorded videos don't have audio captioning or description, so the information in them isn't available to people who cannot see or hear the video content. This doesn't meet WCAG 2.1 success criterion 2.2 Captions (Prerecorded), 1.2.3 Audio Description or Media Alternative (Prerecorded), 1.2.5 Audio Description (Prerecorded). This is an issue we cannot avoid with videos being embedded on our site from third party sources (e.g. YouTube). 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Some of our providers may upload documents as part of their listing may not be accessible and could include scans of text. These documents are exempt from the regulations as they are produced by external organisations.

How we tested this website

This website was last tested in July 2020. The test was carried out by our FIS Administrator.

We tested a sample of pages across the website based on analytics data which told us the most popular pages, in addition to choosing pages to represent each main section of a website, and each of the main content templates.  We tested the website in the following ways:

  • WCAG 2.1 compliance using a third-party automated service
  • a suite of browser-based accessibility reporting tools
  • colour contrast checkers

What we’re doing to improve accessibility

We have identified the areas of accessibility that need to be addressed in order to meet the accessibility guidelines. We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied content and systems to try to resolve any of their identified accessibility issues. 

Preparation of this accessibility statement

This statement was prepared on 20 July 2020.

It was last reviewed on 20 July 2020.

This website was last tested on 15 July 2020. The test was carried out by the FIS Administrator.