If you feel that the penalty charge notice (PCN) was issued incorrectly, you can appeal against it. All challenges must be made either online or in writing. Please tell us:
- The penalty charge notice number
- Your vehicle registration number
- Your full name and address
- Any evidence to support your challenge as appropriate
It is important that you include as much information as possible to help us to consider whether or not it is appropriate to cancel the PCN. We cannot make decisions over the telephone, but you can call us if you need more information.
You will not get an email confirmation that your appeal has been submitted. Please log back in with your vehicle registration and PCN number and check ‘Key Events’. If your appeal has been correctly submitted, it will show as being on hold.
We will consider your case and may then cancel the PCN or reject your challenge. If your challenge is rejected, the notification will contain details of your rights to contest the issue further. If the challenge has been submitted during the first 14 days after the PCN was served we will usually re-offer the discount for a further 14 days from the date of the letter.
Please allow up to 28 days for a response to be sent before contacting Parking Services following your appeal.
Bailiff/Enforcement Agent action
If you have received a letter or visit from Enforcement Agents (bailiffs) in regards to a Penalty Charge Notice, please either go online to the Traffic Enforcement Centre Opens in a new window and download forms TE7 (parking) and TE9 (parking) or ring them on 0300 123 1059 and request the same forms.
If any of the statutory grounds listed on the forms are applicable, please return the completed forms to the Traffic Enforcement Centre which will put the bailiff action on hold for 28 days. During this period, you will receive further correspondence from Torbay Council, informing you of the next step in the process.
If none of the grounds apply, Torbay Council will be unable to help you any further, and you must contact the bailiffs directly to arrange payment of the outstanding charge, including bailiff fees.