Coronavirus Latest information and updates
Feedback Help us to improve our website

Some customers will receive an error message when registering with Planning Online, or when changing their Planning Online password. The error message appears after clicking the confirmation link sent to them via e-mail. The error can be ignored. It should be possible for all customers to register with Planning Online, log in and e.g. comment on a planning application. It should be possible for all customers to change their Planning Online password and log in using their new password. Torbay Council’s Planning Department has tested this. 

Planning Online’s developers are aware of this issue, which also affects other Planning Department’s web pages.

Please be advised that if you wish to comment on an application, you can do so by any of the following methods: via Planning Online, by email to, or by post to The Planning Department, Town Hall, Castle Circus, Torquay, TQ1 3DR. If submitting a comment by email or post, please quote the relevant application number.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

Straightforward applications are determined under Delegated Powers providing the decision is in accordance with Local Plan policies. The aim is to make a decision on such applications within 8 weeks of the date it was deemed valid.

An application for planning permission is considered on its individual merits when planning law is applied and the decision is based on the premise that if there is no reason to refuse an application then it must be granted.

The planning officer’s role is to ensure that development is supported but only so long as it does not cause harm to neighbouring properties. Applications for planning permission will undergo the process shown below:

  • The planning officer makes an initial desk-based assessment of the application for simple non-contentious applications this will include consideration of the need for a site visit or not.
  • Where necessary, the officer to whom your application is delegated will make a visit to the site. This visit is usually made within the first week of the application period. It may be that the officer will need to make an appointment in order to view the site and this is the reason that the applicant’s details are requested on the application form.
  • The officer will assess acceptability of the proposed scheme and the possible impact of the development on any neighbouring properties.
  • The consultation process begins.
  • Planning law and any relevant constraints are considered.
  • If necessary a site review meeting is held.
  • Some applications must be considered by the Planning Committee.

What happens next?

Once the application has undergone all the appropriate procedures the decision can be made on the application.