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Some customers will receive an error message when registering with Planning Online, or when changing their Planning Online password. The error message appears after clicking the confirmation link sent to them via e-mail. The error can be ignored. It should be possible for all customers to register with Planning Online, log in and e.g. comment on a planning application. It should be possible for all customers to change their Planning Online password and log in using their new password. Torbay Council’s Planning Department has tested this. 

Planning Online’s developers are aware of this issue, which also affects other Planning Department’s web pages.

Please be advised that if you wish to comment on an application, you can do so by any of the following methods: via Planning Online, by email to, or by post to The Planning Department, Town Hall, Castle Circus, Torquay, TQ1 3DR. If submitting a comment by email or post, please quote the relevant application number.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

Online applications are made via the Planning Portal and can save paper and money.

To make an application users must be registered with the portal.

Submitting plans

Please make sure you read the following advice before submitting plans and documents:

  • You must check which plans and documents must be submitted with your application. Applicants for all householder applications should read the checklist and the accompanying guidance notes for plans and documents before submitting any details to us.
  • Should be submitted as electronic attachments
  • Preferable page sizes are A3 and A4 although larger page sizes are accepted.
  • If you send the plans to us electronically ensure they are sent as PDF files only. Other file types such as .jpg files are not accepted formats for scaled plans. Individual files should be no larger than 5Mb.
  • Documents that are not scaled (for example supporting photographs) can be submitted in other formats
  • Please do not submit multi page pdf files, instead submit each plan as a separate document.


If you need technical assistance with your online application help is available from the Planning Portal Help Centre service Opens in a new window.