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Some customers will receive an error message when registering with Planning Online, or when changing their Planning Online password. The error message appears after clicking the confirmation link sent to them via e-mail. The error can be ignored. It should be possible for all customers to register with Planning Online, log in and e.g. comment on a planning application. It should be possible for all customers to change their Planning Online password and log in using their new password. Torbay Council’s Planning Department has tested this. 

Planning Online’s developers are aware of this issue, which also affects other Planning Department’s web pages.

Please be advised that if you wish to comment on an application, you can do so by any of the following methods: via Planning Online, by email to planning@torbay.gov.uk, or by post to The Planning Department, Town Hall, Castle Circus, Torquay, TQ1 3DR. If submitting a comment by email or post, please quote the relevant application number.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

The site plan should be drawn at an identified scale. It should accurately show (please note a layout plan is a different plan type to a site location plan)

  • The direction of North
  • The proposed development in relation to the site boundaries and other existing buildings on the site.

The following, unless these would not influence or be affected by the proposed development:

  • All the buildings, roads and footpaths on land adjoining the site including access arrangements
  • All public rights of way crossing or adjoining the site
  • The position of all trees on the site, and those on adjacent land
  • The extent and type of any hard surfacing
  • Boundary treatment including walls or fencing where this is proposed.
Example block/site plan