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Some customers will receive an error message when registering with Planning Online, or when changing their Planning Online password. The error message appears after clicking the confirmation link sent to them via e-mail. The error can be ignored. It should be possible for all customers to register with Planning Online, log in and e.g. comment on a planning application. It should be possible for all customers to change their Planning Online password and log in using their new password. Torbay Council’s Planning Department has tested this. 

Planning Online’s developers are aware of this issue, which also affects other Planning Department’s web pages.

Please be advised that if you wish to comment on an application, you can do so by any of the following methods: via Planning Online, by email to planning@torbay.gov.uk, or by post to The Planning Department, Town Hall, Castle Circus, Torquay, TQ1 3DR. If submitting a comment by email or post, please quote the relevant application number.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

While it should be possible in most cases to decide if a proposed project qualifies as permitted development (PD) there will inevitably be instances where the decision is less clear cut.

If there is any ambiguity or question over whether your proposal passes the permitted development tests you have a number of options. It may, for instance, be possible to alter your plans to ensure they meet PD limits and conditions.

For peace of mind you may choose to apply for a Lawful Development Certificate (LDC). This is not the same as planning permission but is proof that your household building work is lawful.

This option is well worth considering even if you are sure your project is permitted development. If you should later want to sell your property an LDC may be helpful to answer queries raised by potential buyers or their legal representatives. As such, it is important that all paperwork and records relating to your property are clear and up to date. 

Before making an application read the guidance notes Opens in a new window.

Please note that a Certificate of Lawfulness does not imply that any building works have conformed to current Building Regulations (the laws covering the health and safety of building works). Where Building Regulations apply to any works already undertaken we would advise you to apply to have the works inspected retrospectively by a Building Control Officer. This is usually done through a ‘regularisation’ application.

Applications

You can submit your application to us online via the Planning Portal.

  Apply online Opens in a new window

Visit the online applications page for information on how to submit plans and documents when applying online.

Paper applications

You can also submit your application by downloading and completing an application form and sending it to us. You will need to supply your address then select the form Lawful development: Proposed use

Download

You can also download help text and guidance notes to assist in completing the application form

Fees

Use the calculator on the Planning Portal to work out the fee for this type of application. Visit the paying your planning fees page for more information on how to pay your fees or if an exemption applies.

  Calculate a planning fee Opens in a new window