Job info	Job info details
Job title	Team Leader Beaches
Strategic team/Directorate	Pride in Place
Service	Harbours
Business unit	Beach Team
Responsible to (day to day issues)	Beach Service Manager
Accountable to (line manager)	Beach Service Manager
Salary grade	G
JE ref	PLA055

1. Key purpose of job

• To be responsible for the day to day supervision of the Beach and Resorts Officers. 
• To supervise and oversee the operation of the beaches team, and locations to maintain compliance with all legislation and regulations related to the service. 
• Ensure the provision of guidance and instruction to the beaches team while ensuring safe practise and working environments, whilst promoting a Health and Safety culture.
• To support the sustainable delivery of an effective, efficient and compliant beach service. 
• To work with the Beach Service Manager, Harbour Masters, Senior Managers, Key Partners and stakeholders to achieve planned outcomes on both a long and short-term basis internally and community wide.
• To lead by example and secure employee and beach users’ engagement. 
• To promote a Health & Safety culture. 

2. Anticipated outcomes of post

• An efficient, effective, and professional service that, as a minimum, works to the set plans delivering high-quality outcomes and safe well-maintained beaches and promenades. 
• Beach and Promenade users receive an efficient and timely service. 
• Safely maintained beaches, promenades, infrastructure and equipment. 
• Day-to-day supervision of staff members and task allocation to ensure work is undertaken consistently, with equal opportunity and in line with all Torbay Council policies and procedures. 
• Standards required for the maintenance of Beach awards are maintained. 
• The service remains legally compliant. 
• Tor Bay Beaches team work as one team with one goal. 

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Works closely on a day-to-day basis with the Beach Service Manager to identify and schedule beach tasks. This would include identifying the resources and manpower required for each task. 
• To provide day-today supervision of the Beach and Resorts officers, including seasonal staff as required, in order to maximise and utilise them efficiently. 
• Ensuring all beaches staff are briefed on the roles and responsibilities required of them. Ensuring that all staff are briefed on the roles and responsibilities required of them. 
• Maintaining and updating all relevant records, to include a log of all equipment and tools with inspection/servicing dates, using the appropriate asset registration system.
• Provide regular communication and reports are being sent to the Beach Service Manager, such as outstanding works, scheduled works, inspection finds etc., to maintain effective service delivery and highlight issues that may adversely affect service delivery.
• Assigning tasks to the beaches team and ensuring all materials needed are ordered in time to complete scheduled tasks, including the creation of work instructions where necessary.
• Assisting the Beach Service Manager to enforce Harbour Byelaws.  Ensuing that an effective health and safety culture is fostered and maintained.
• Driving beaches vehicles as required when on duty. Vehicles must only be driven by persons holding a full current driving licence who have also passed the appropriate Council test.
• Actively engage with other team members within the Council to ensure a collaborative and seamless integration of service provision to both internal and external clients.
• Motivate and lead teams effectively as well as recognise any training needs, along with providing active encouragement to support achievement. To do this by providing clear goals and standards that need to be achieved.
• Ensuring and maintaining the high standards of service through assessing the quality of work of others and signing off the work.
• To provide a high level of customer service when responding to queries from members of the public providing necessary advice and perhaps having to use some tact and diplomacy as well as a level or persuasion in some situation. Where required, sign posting the member of the public to other departments where required for any other types of advice or formal complaints.
• Support with effective complaint management by ensuring that all facts, context and data is made available to managers to ensure an adequate response to any complaints can be made in accordance with policy and published procedures.

4. Budgetary/Financial Responsibilities of the post

• Handling of card payments when renting out deckchairs, beach huts etc.

5. Supervision/Line Management Responsibilities of the post

• Supervision and day to day job tasking of the Beach & Resorts Officers comprising of up to 3 permanent staff.
• Quality control of works undertaken and signing off the work of others or advising of any remedial actions required.
• Ensuring that corporate and consistent processes are undertaken. 

6. Working environment and conditions of the post

• Manual role working predominantly outside around Torbay beaches and promenades. 
• Working in all kinds of adverse weather conditions without the ability to make a choice to not work in bad weather conditions. 
• Removal of dead mammals and birds from beaches. 

7. Physical demands of the post

• Lifting, carrying, pushing, pulling of beach furniture, beach huts and other equipment.
• Manual handling of disability ramps and matting. 
• Removal of rubbish and heavy marine debris on beaches including items washed up from sea. 
• Traversing uneven ground such as rocks to access beaches, which could be slippery at times.
• Daily walking of approximately 2 miles.
• Manual handling including manoeuvring huts onto flatbed trucks. 

8. Specific resources used by the post

• Required to drive Council vehicles.
• Use of petrol blower, strimmer and lawn mower may be required. Use of pressure washer, generator and power tools.
• Company phone and remote payments system.
• IT equipment. 

9. Key contacts and relationships

External: 

• Police, Coastguards, West Country Ambulance, Contractors, SWISCo, Tenants, facility customers, beach users. 

Internal: 

• Beach Staff, Harbour Staff, Events Team, Parking Services, Council Members. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children’s Services are the Safeguarding Leads for the Council.
• This post is based at Parkfield but the post holder will be required to move their base to any other location within the Council as required.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Team Leader Beaches
Strategic team/Directorate	Pride in Place
Service	Harbours
Business unit	Beach Team

Skills and effectiveness

Essential skills and effectiveness

• Effective use of organisational skills, to include prioritisation and attention to detail and be able to work toward deadlines. Where conflicting, can time manage and prioritise accordingly.
• Effective general maintenance skills. 
• Effective communication skills so that clear instruction instructions can be passed on, both to staff members and the public/harbour users. 
• Possession of impeccable customer relationship and service skills in order to demonstrate a customer focused approach. 
• Ability to deal tactfully and diplomatically with people of all ages and backgrounds. 
• Ability to work on own initiative proactively and with the minimum of direction.
• Effective people management and leadership skills to lead and work effectively as part of a team and give instruction to others.
• Proven ability to supervise, lead and motivate staff. 
• Effective IT skills through the use of Microsoft systems / Office 365. 
• Can demonstrate effective numeracy skills. 
• Can demonstrate effective analytical skills in order to problem solve and then implement relevant solutions successfully. To use such analytical skills in order to challenge existing practices and seek value for money alternatives to deliver long and sustainable economic benefits.
• Provision of effective leadership to include the use of excellent and commercially based decision-making skills. 
• Proven ability to engage persuasively with staff at all levels to influence a successful outcome. 
• Possess investigative skills with the use of a probing and inquisitive nature. 
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

• Building and carpentry skills. 
• Interest in and or experience of water sports. 

Knowledge

Essential knowledge

• Strong and effective knowledge of Health & Safety legislation. 
• Effective knowledge and understanding of how to manage, including all aspects of people management and accurate record keeping.
• Knowledge and understanding of effective leadership qualities and practices.
• Knowledge and understanding of tidal ranges and effects.
• Have a working knowledge and understanding of Beaches Byelaws. 
• Effective knowledge, understanding of data protection and confidentiality.
• Effective knowledge and understanding of supervisory techniques to enable efficient use of resources and delegation.
• Effective knowledge and understanding of quality control methodologies.
• Effective knowledge and understanding of HR practices and procedures, to include equal opportunities.
• Effective knowledge and understanding of how-to performance manage resources to enable successful outcomes. 

Desirable knowledge

• Effective knowledge and understanding of report writing and how to present such reports and data.
• Effective knowledge and understanding of how-to performance manage resources to enable successful outcomes.
• Understanding of effective management practices in terms of planning to achieve agreed targets and objectives and providing leadership.
• Knowledge of local beaches. 

Experience and achievements

Essential experience and achievements

• Previous supervisory and leadership experience.
• Experience of working in a time critical environment.
• Experienced in the delivery of systems, policies and procedures that ensure compliance and service improvement.
• Experience of problem solving to successful outcomes.
• Able to demonstrate in-still trust to staff members at all levels, clients/customers and the general public.
• Experience of demonstrating and promoting equal opportunities.
• Previous experience of working in a beach environment. 
• Previous experience of scheduling and planning works. 
• Experience in the correct use of tools and machinery used within facility maintenance. 

Desirable experience and achievements

• Experienced in performance monitoring and working within a performance driven organisation and against Key Performance Indicators or other performance related targets. 
• A proven track record of implementing innovative and wide-ranging solutions. 

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to at least NVQ level 4 standard. 
• Full and valid driving licence. 

Desirable qualifications/professional memberships

• Forklift truck qualification. 
• COSHH Qualification or certifications. 
• Carpentry qualification or experience. 

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people. 
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties. 
• Ability to accommodate unsociable hours. 
• Ability to accommodate shift patterns. 
• Ability to accommodate on-call working.