Job info	Job info details
Job title	Service Transformation Project Manager
Strategic team/Directorate	Adults and Community Services
Service	Adult Social Care
Business unit	Operations
Responsible to (day to day issues)	Head of ASC Transformation and Improvement
Accountable to (line manager)	Divisional Director Adult Social Care
Salary grade	N
JE ref	ADC059

1. Key purpose of job

• Support the delivery of transformational change across Adult Social Care (ASC) operations in Torbay, with a primary focus on supporting the Adult Social Care Transformation Programme.
• Champion service redesign, embed new ways of working, and ensure measurable improvements in outcomes for people drawing on care and support.

2. Anticipated outcomes of post

• Successful delivery of transformation project objectives across ASC.
• Improved operational efficiency and data integrity aligned with statutory requirements.
• Enhanced practitioner experience and service user outcomes.
• Sustainable transformation through embedded performance monitoring and benefits realisation.
• Increased capability for future change across ASC.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Lead end-to-end delivery of transformation project workstreams including design, testing, training, and implementation.
• Develop and deliver project plans aligned with ASC strategy and diagnostic reports.
• Facilitate multi-disciplinary teams using service improvement tools and techniques.
• Ensure governance, compliance, and risk management across transformation projects.
• Lead benefits realisation planning and tracking for allocated projects.
• Develop and implement communication plans to support change.
• Manage complex projects and conflicting priorities with autonomy.
• Support development of performance monitoring systems for sustainability.
• Act as ambassador for ASC transformation internally and externally.
• Provide expert advice on service transformation methodologies. 

4. Budgetary/Financial Responsibilities of the post

• Manage delegated project budgets and resources to the value of circa £250,000.
• Ensure best value practice and financial integrity in project delivery.

5. Supervision/Line Management Responsibilities of the post

• Line management of Project Support Staff.
• Support recruitment and development of change management teams.
• Define and apply systems for team review and development.

6. Working environment and conditions of the post

• Hybrid working across council and partner sites.
• Frequent use of IT and VDU equipment.
• Driving required for meetings and site visits.

7. Physical demands of the post

• Normal physical demands.
• Ability to manage sustained periods of concentration and emotionally distressing information.
• Resilience in managing stressful situations and challenging behaviour.

8. Specific resources used by the post

• Normal physical demands.
• Ability to manage sustained periods of concentration and emotionally distressing information.
• Resilience in managing stressful situations and challenging behaviour.

9. Key contacts and relationships

External

• NHS and health system partners, Care and support providers, Voluntary Sector Network, Devon Partnership NHS Trust, Healthwatch and partnership forums, members of the public.

Internal

• Adult Social Care Divisional Management Team, Delivery, Markets, Contracts & Quality Team, Finance and Informatics Teams, Operational and commissioning colleagues. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council.
• The post is eligible for hybrid working.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing www.gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Service Transformation Project Manager
Strategic team/Directorate	Adults and Community Services
Service	Adult Social Care
Business unit	Operations

Skills and effectiveness

Essential skills and effectiveness

• Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.
• Ability to analyse complex information and present it clearly in various formats.
• Skilled in project planning, prioritising, and managing competing demands.
• Ability to work independently and make autonomous decisions under pressure.
• Proficient in using IT systems and tools to support transformation.
• Ability to concentrate for extended periods in busy environments.
• Resilience in managing emotionally distressing or challenging situations.
• Ability to process sensitive information and provide support to others.
• Capable of chairing meetings and presenting at formal settings. 

Desirable skills and effectiveness

• Ability to develop and deliver training and support materials.

Knowledge

Essential knowledge

• Strong understanding of Adult Social Care statutory frameworks and policy.
• Significant knowledge and experience of project management. 

Desirable knowledge

N/A

Experience and achievements

Essential experience and achievements

• Senior-level experience in service transformation within health or social care.
• Experience of managing complex projects and leading change across multi-disciplinary teams.
• Demonstrated commitment to equality, diversity, and anti-discriminatory practice.

Desirable experience and achievements

• Experience of supervising staff.
• Experience of working across health and social care systems.

Qualifications/professional memberships

Essential qualifications/professional memberships

• Degree level qualification or equivalent.
• Evidence of recent and relevant Continuing Professional Development (CPD). ECDL or equivalent experience.
• PRINCE2 or equivalent project management qualification or demonstrable experience.

Desirable qualifications/professional memberships

• Formal leadership or change management qualification.

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of vulnerable adults.
• Ability to travel efficiently around the Bay/Southwest/UK in order to carry out duties.
• Ability to accommodate unsociable hours.
• Ability to carry out the physical requirements of the role (i.e. manual handling).
• Ability to accommodate hybrid working e.g. part office based and part home-working.