Job Description

Job info	Job info details
Job title	Head of Transformation – Adult Social Care (ASC)
Strategic team/Directorate	Adults and Community Services
Service	Adult Social Care
Business unit	Commissioning
Responsible to (day to day issues)	Divisional Director, Adult Social Care Commissioning
Accountable to (line manager)	Director of Adults and Communities (DASS)
Salary grade	P
JE ref	HAY132

1. Key purpose of job

Accountable for the delivery of the Adult Social Care Improvement and Transformation Programme.
Lead a team of project managers who will work in partnership with commissioners, operational leads and partners to champion service redesign, embed new ways of working, and ensure measurable improvements in outcomes for people drawing on care and support.
To be accountable for driving change and improvement, business design and stakeholder engagement in a consistent and co-ordinated fashion through the delivery of business focussed change and improvement projects that contribute to the effective delivery of Adult Social Care in line with statutory duties detailed within the Care Act.
To lead a team of project managers and improvement specialists working across the Council and Torbay and South Devon Foundation Trust (TSDFT).

2. Anticipated outcomes of post

To provide high level strategic leadership and guidance for the successful delivery of transformation programme objectives, improvement and change across Adult Social Care.
To be responsible for the delivery of complex, innovative and high-profile programmes and projects to improve performance and outcomes for people across in receipt of Adult Social Care.
To support the delivery of the Council’s Community and Corporate Plan.
Improved operational efficiency embedded new ways of working and data integrity aligned with statutory requirements.
Sustainable transformation through embedded performance monitoring and benefits realisation.
Increased capability for future change across Adult Social Care.
To act as the expert for Transformational Change within Adult Social care delivery and commissioning for the Council and partner organisations.

3. List key duties and accountabilities of the post

As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive, Director of Adults and Communities and Director of Children’s Services.
To be responsible for leading end-to-end delivery of the transformation and improvement programmes including engagement, design, testing, training, implementation and evaluation.
To be accountable for the development and delivery of the transformation programme aligned with Adult Social Care strategy.
Facilitate multi-disciplinary teams using service improvement tools and techniques.
Ensure governance, compliance, and risk management across transformation projects.
To lead benefits realisation planning and tracking.
To be responsible for developing and implementing communication strategies to support change.
To be accountable for managing complex programmes and conflicting priorities with autonomy.
Support development of performance monitoring systems for sustainability.
Act as ambassador for Adult Social Care transformation locally, regionally and nationally.
Provide expert advise and leadership on service transformation methodologies.
To advise the Director of Adults and Communities (DASS) on change initiatives, best practice locally and nationally in relation to transformational change and improvement within Adult Social Care.

4. Budgetary/Financial Responsibilities of the post

Manage delegated transformation budget and resources circa £500,000, working with the Adult Social Care leadership team to deliver a programme of work to achieve financial sustainability across the Adult Social Care budget of £68m.
Ensure best value practice and financial integrity in transformation programme delivery.

5. Supervision/Line Management Responsibilities of the post

Manage delegated transformation budget and resources across a small team of project managers and improvement leads within the Council and TSDFT. The postholder will be accountable for leading a team of individuals employed across two different organisations.
Define and apply systems for team review and development.
Support recruitment and development of change management teams.

6. Working environment and conditions of the post

Hybrid working across council and partner sites.
Frequent use of IT and VDU equipment.
Driving required for meetings and site visits.
Postholder will engage and work in partnership with service users to support the transformation process.

7. Physical demands of the post

Normal physical demands.
Ability to manage sustained periods of concentration and emotionally distressing information.
Resilience in managing difficult situations and challenging behaviour.

8. Specific resources used by the post

Standard IT equipment and systems.
Transformation programme documentation and associated tools.

9. Key contacts and relationships

External

NHS partners and wider health and care system leaders.
Care and Support Providers.
Voluntary Sector Network.
Devon Partnership NHS Trust.
Healthwatch.
Local Government and Social Care Ombudsman (as required).
Partnership Forums.
ADASS.
LGA and Partners in Care.

Internal

Director of Adult Social Services (DASS).
Divisional Director Commissioning.
Divisional Director Assurance.
Divisional Director, Adult Social Care Operations.
Trust Executives and Chief Executive.
Elected Members/Lead Members.
Heads of Service, Operational and Practice Managers.
Workforce Development and Organisational Development.
Quality & Performance and Business Intelligence Teams.
Commissioning and Finance colleagues.
Principal Occupational Therapist and other professional leads.
Contract and Quality Teams.
Finance.
Operational and Commissioning Colleagues.

10. Other duties

To undertake additional duties as required, commensurate with the level of the job.

Other Information

All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council.
This post is office based at Tor Hill House, Torquay but the post holder may be required to move their base to any other location within the Council at a future date. The role can have an element of hybrid working.
As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement.
The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Head of Transformation – Adult Social Care (ASC)
Strategic team/Directorate	Adults and Community Services
Service	Adult Social Care
Business unit	Commissioning

Skills and effectiveness

Essential skills and effectiveness

Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.
Ability to analyse complex data and translate into information to drive improvement activity.
Strong visible leadership and strategic thinking and planning skills.
Ability to review and consider complex information and present it clearly in various formats.
Strong partnership, relationship‑building and negotiation skills across multi‑agency environments.
Sound political acumen with tact and diplomacy.
Project and programme discipline: planning, prioritisation, interdependency management and benefit realisation.
Proficient in using IT systems and tools to support programme delivery.
Resilience and ability to sustain healthy working practices.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

Ability to develop and deliver training and support materials for teams, organisations and individuals.

Knowledge

Essential knowledge

Extensive knowledge and understanding of Adult Social Care statutory frameworks and policy.
Extensive knowledge and experience of leading and implementing large transformation programmes including cultural change, service redesign and re-engineering.
Detailed working knowledge and understanding of programme and project management methodologies.
Regulatory frameworks and inspection methodologies across health and care.
Demonstrated commitment to equality, diversity, and anti-discriminatory practice.

Desirable knowledge

Commissioning frameworks and market shaping in adult social care.
Understanding of wider local government issues and the political context and environment in which it works.
Data analytics and understanding population profiles.
Staff and External partner engagement and Consultation.

Experience and achievements

Essential experience and achievements

Experience of managing complex programmes and leading change across different organisations.
Experience of setting the vision and supporting the development of strategies for service improvement across Adult Social Care.
Experience of working across health and social care systems.
Experience of identifying creative solutions for alternative service delivery models.
Experience of successful senior management experience in programme management.
Experience of working with Elected Members and Partners at a Senior level including presenting at Boards, Cabinet and Scrutiny Committees.
Experience of developing individuals and creating high-performing teams.

Desirable experience and achievements

Working as part of an integrated care system and/or with NHS provider partners.

Qualifications/professional memberships

Essential qualifications/professional memberships

Qualified to degree level or equivalent or demonstratable experience.
PRINCE 2 or equivalent Project Management qualification.
Evidence of continuing professional development.

Desirable qualifications/professional memberships

Formal Leadership or Change Management qualification.

Other requirements

Other requirements of the job role

Demonstrates a commitment to safeguard and promote the welfare of vulnerable adults and people with lived experience.
Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
Ability to accommodate occasional home-working.