The bond is an agreement with us. At the start of the tenancy, you and the landlord or letting agent must sign the bond agreement.

The agreement explains the terms and conditions. It states how and when the landlord or letting agent can claim against the bond. This is subject to a review of any rent in advance and Housing Benefit.

The maximum value of the bond is the monthly rent for a tenancy. This may be higher for damage caused by pets on agreement with us.

We issue a Bond Certificate to each tenant with all the details of the bond.


We agree to pay costs up to the maximum value of the Bond on review of a claim if you:

  • damage the property
  • have rent arrears at the end of the tenancy