Find out what we are doing in Torbay to support the national NHS Test and Trace team.
We have our own contact tracing service in order to help prevent the spread of Covid-19 and help our residents keep themselves and others safe.
In the first instance the national NHS Test and Trace team will contact you if you have tested positive for Coronavirus (COVID-19) to give advice and obtain details of anyone you’ve been in contact with. The national service ensures that anyone who develops symptoms of COVID-19 can be tested quickly. It will also help trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them to self-isolate at home to help stop the spread of the virus
If the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to our Test and Trace Team who will contact you. You'll be asked where you've been recently and who you've been in close contact with. This will help the NHS contact anyone who may have caught the virus from you.
This service will be active from:
See the latest information and guidance on potential COVID-19 scams.
All information you provide to our Test and Trace service is confidential. Anyone you've been in close contact with during your infectious period will be told to stay at home (self-isolate) for 14 days by the NHS. This is because it can take up to 14 days for coronavirus symptoms to appear.
No one who is contacted as one of your close contacts in the infectious period will be told your identity.
If you are self-isolating in Torbay and need help to receive food shopping or medication, please contact us to request support.
The NHS Test and Trace service ensures that anyone who develops symptoms of COVID-19 can be tested quickly. It will also help trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them to self-isolate at home to help stop the spread of the virus.
The NHS Covid-19 contact tracing app has launched as part of the coronavirus testing and contact tracing programmes in England and Wales. It's the fastest way to see if you're at risk from coronavirus with tools including contact tracing, local area alerts and venue check-in.
Businesses and organisations are being asked to collect contact details of their visitors. The records will help NHS Test and Trace to reach anyone who may have potentially been in contact with a positive coronavirus case.
Businesses will collect names and contact numbers of customers and visitors and the date and time of the visit. This information will be stored for 21 days and then safely deleted.