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National lockdown: Stay at Home

You must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

To find out the latest information and advice about coronavirus in Torbay see our coronavirus section.

Back to Coronavirus (COVID-19)

Torbay Local Enhanced Contact Tracing

Find out what we are doing in Torbay to support the national NHS Test and Trace team.

We are starting our own contact tracing service in order to help prevent the spread of Covid-19 and help our residents keep themselves and others safe.

In the first instance the national NHS Test and Trace team will contact you if you have tested positive for Coronavirus (COVID-19) to give advice and obtain details of anyone you’ve been in contact with. The national service ensures that anyone who develops symptoms of COVID-19 can be tested quickly. It will also help trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them to self-isolate at home to help stop the spread of the virus

If the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to our Test and Trace Team who will contact you. You'll be asked where you've been recently and who you've been in close contact with. This will help the NHS contact anyone who may have caught the virus from you.

This service will be active from:

  • 10am to 6pm, Monday to Friday 
  • 10am to 2pm on Saturday

How we will contact you

  • You'll be contacted by text or phone.
  • Text messages will come from the 'Torbay Council Test and Trace'.
    • If you have concerns over whether the caller is genuine, please call us back on our normal customer service number - 01803 207751.
  • Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

What will I be asked?

  • Your name, date of birth and postcode
  • If you live with other people
  • Any places you've been recently, such as a workplace or school
  • Names and contact details of any people you were in close contact within the 48 hours before your symptoms started (if you know these details)

Our Test and Trace Service will not ask:

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

See the latest information and guidance on potential COVID-19 scams

How your information will be used

All information you provide to our Test and Trace service is confidential. Anyone you've been in close contact with during your infectious period will be told to stay at home (self-isolate) for 14 days by the NHS. This is because it can take up to 14 days for coronavirus symptoms to appear.

No one who is contacted as one of your close contacts in the infectious period will be told your identity.

How to request support

If you are self-isolating in Torbay and need help to receive food shopping or medication, please contact us to request support.

NHS Test and Trace

The NHS Test and Trace service ensures that anyone who develops symptoms of COVID-19 can be tested quickly. It will also help trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them to self-isolate at home to help stop the spread of the virus.

Test and Trace app

The NHS Covid-19 contact tracing app has launched as part of the coronavirus testing and contact tracing programmes in England and Wales. It's the fastest way to see if you're at risk from coronavirus with tools including contact tracing, local area alerts and venue check-in.

How Test and Trace works

If you have symptoms

  • Self-isolate for at least 10 days as soon as you experience symptoms. Anyone else in your household must self-isolate for 14 days from when you started having symptoms
  • Order a test immediately or call 119 if you have no internet access
Book a coronavirus test
  • You will receive your results. If you test positive you must complete your 7-day self-isolation and your household must complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to isolate
  • Share contacts. If you test positive, the NHS Test and Trace service will contact you with instructions of how to share details of people with whom you have had close recent contact and places you have visited

If you have been in contact with someone who has tested positive

  1. You will be contacted by the NHS Test and Trace service that you have been in close contact with someone who has tested positive
  2. You will be told to begin self-isolation for 14 days from your last contact with the person who tested positive. Your household does not need to self-isolate with you if you do not have symptoms. They should take care to follow guidance on social distancing, hand washing and avoid contact with you
  3. Order a test if you develop symptoms or call 119 if you have no internet access. Your household must self-isolate immediately for 14 days
  4. If you test positive you must continue to stay at home for at least 10 days. The service will be in touch to ask about people you have had close recent contact with. If your test is negative you must still complete your 14 day self-isolation period as the virus may not be detectable yet

Leaving contact details when visiting businesses and venues

Businesses and organisations are being asked to collect contact details of their visitors. The records will help NHS Test and Trace to reach anyone who may have potentially been in contact with a positive coronavirus case.

Businesses will collect names and contact numbers of customers and visitors and the date and time of the visit. This information will be stored for 21 days and then safely deleted.

Create a coronavirus NHS QR code for your venue

for information about we use your information for contact tracing purposes please see our privacy notice

Contact Public Health