Test and Trace Support Payment

From 28 September there is a new legal duty to self-isolate if you test positive for COVID-19 or are identified by NHS Test and Trace as a close contact. To help support people who have to self-isolate the government is introducing a new financial package.

Find out more and apply on the Test and Trace Support Payment page.

NHS Test and Trace Service

The NHS Test and Trace service makes sure that anyone with symptoms of coronavirus can quickly get a test to find out if they have the virus.  It also traces close contacts of anyone with the virus to ensure they self-isolate to stop the virus from spreading.

Apply for a coronavirus test  

Read the national guidance on Test and Trace - how it works.

Torbay is experiencing some problems with accessing COVID-19 testing as a result of national laboratory capacity for analysing tests of COVID-19 cases. This is a national issue. As a result, we are working hard to put additional local arrangements in place to boost our local testing availability until national testing capacity can be increased.

If a member of staff or resident has symptoms please book a test as normal via the government website or by calling 119.

If you are unable to book a slot through the government website, please email d-ccg.cornwalldevon.urgenttesting@nhs.net and you will be contacted by someone who will direct you to the nearest testing centre.

You can check your symptoms via 111 online or by calling 111

NHS COVID-19 app

The NHS COVID-19 app is part of a large scale coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service in England. It will be used alongside traditional contact tracing to notify users if they come into contact with someone who later tests positive for coronavirus. The app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS to trace individuals that may have coronavirus.

The app is to help trace and stop the spread of coronavirus (COVID-19).

From Thursday 24 September, it will be a legal requirement for local businesses to display the QR code poster linked to the app.
You should create and display a QR code if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public
  • an event which is taking place in a physical location

Visitors will need to scan the QR code when they arrive, using the NHS COVID-19 app.

   Create a QR code poster to display at your venue

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations.

Find out more about the app and QR code at https://covid19.nhs.uk/information-and-resources.html