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Stay at home support

What help is available if you have COVID-19 or are too unwell to leave your home

Most people with COVID-19 and other respiratory infections will have a relatively mild illness, especially if they have been vaccinated.

If you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, or you have a positive COVID-19 test result, you should try and stay at home, if you can.

The shielding programme for people who were previously considered clinically extremely vulnerable (CEV) has now ended. There remains a smaller number of people whose immune system means, in spite of vaccination, they are at a higher risk of serious illness from COVID-19.

If you or your household need medical advice

If it is a medical emergency, call 999 and inform the call handler that you, or someone in your household, have COVID-19 symptoms.

If it’s not an emergency, contact the NHS 111 online or call NHS 111.


If you are staying at home, you may need some extra support.

Practical support

If you need help while at home, for example for food shopping, prescriptions contact the Torbay Help Hub.

Emotional wellbeing support

We know that staying at home can be difficult, frustrating and lonely. It’s important to take care of your emotional wellbeing. Stay in touch with family and friends over the phone, by text and over social media.

Tools, resources and advice if you need help:

It’s also important to keep physically active. Exercise in your home, garden or private outdoor space if you feel well enough.  There is a wide range of health and wellbeing support on offer so here are some key pages for you to start with.

If you are at risk of domestic violence

If you or your family are in immediate danger don't be afraid to call the police on 999.

Otherwise please contact the Police on the non-emergency number 101.

The Are You OK? website provides information to anyone in Torbay who wants to find out:

  • more about domestic abuse and violence
  • how to access local help and support services
  • how to support someone experiencing abuse or violence.

They have published an article to help people who are anxious about self-isolating because of COVID-19.

If you are risk of being made homeless

If you are concerned that you may be about to lose your home, contact our housing team.

Contact Public Health