For the people, for the place.

It is our mission to put residents at the heart of everything we do.

Delivering our mission

The vision for Torbay

We want to see a healthy, happy and prosperous Torbay.

Torbay is a glorious part of Devon with an inspiring natural environment. We are a magnet for tourists and known as the English Riviera. We are home to globally significant technology businesses and have a rich leisure and cultural scene. 

We want to deliver for our people and our place. We know we have challenges, but we have high aspirations. By continuing to work closely with our communities and partners and capitalising on our strengths, we want make Torbay a great place to do business – a place where everyone is able to live their best life. 

A healthy, happy and prosperous Torbay for all.

Themes
To bring our vision to life, we have identified three strategic themes.  Within this Community and Corporate Plan we describe what each theme means to us and our communities, the priorities we will focus on and the outcomes we want to achieve.

Our strategic themes are:
  • Community and People
  • Pride in Place 
  • Economic Growth 
Our Mission and Approach
We will put our residents at the heart of everything we do. We will ensure a strong grip on finance, working with our communities and partners, to deliver a sustainable future. We will deliver quality services, improve our economy and protect and enhance our built and natural environments, so that we are all proud of our Bay.

In delivering our Community and Corporate Plan and in our day-to-day activity, we will work in the following ways.

Evidence based
We will focus on the evidence, balancing local knowledge and resident experience.  We want to ensure that we have a strong evidence base for identifying needs, setting common priorities and responding collaboratively. 

Make the most of our assets
We will use our assets – across our place and our people – to the best advantage.  

Our towns sit on the beautiful Tor Bay, we are a magnet for tourism and host globally significant technology businesses, a wonderfully mild climate and an inspiring natural environment.  

Each town has its own identity, sense of place, assets and distinctiveness.  Coming together as Torbay gives us huge opportunities which we need to seize.

There are a vast number of community and voluntary groups in Torbay, both formal and informal, all trying to do their best for the communities they serve.  We want our communities to develop based on the strengths, potentials and assets that already exist across Torbay.

Working together
Putting our residents at the heart, we will recognise what is strong in our communities.  We will be open to ideas and always seek to understand what the community is asking for, rather than making assumptions based on existing ways of working.  We will seek out a range of different voices which are reflective of the community and create space for conversations to happen.

Working with the public, private and community and voluntary sectors, we will make sure that our partnership working is streamlined and efficient.  We will all know Torbay’s story and we will tell it with pride.

The Torbay Story is available online at www.torbaystory.co.uk including the work being undertaken across Torbay to make it a reality. 

Efficient and enabling Council
We will provide efficient and effective services and be open and transparent with our communities.  Our regulatory functions will enable businesses and residents to prosper.  We will tell customers what to expect and keep them up to date along the way.

We will modernise, simplify and standardise how we work so we can support the communities of Torbay.  We will deliver the best outcomes for our customers, innovating and using technology to transform services.

Strong grip on finance
We will continue to work to reduce the cost drivers of our high-cost services, deliver efficiencies and increase the Council’s income where possible.  Ensuring the Council is financially sustainable, we will carefully manage our finances to deliver the services our community expects.


Our core values

Our core values are at the heart of everything we do. They help guide our actions as individuals and teams, particularly as we work through increasingly challenging issues. Our values helps us to become stronger, more resilient and feed into everything we do.  

We are adaptable

  • We accept and work with change.
  • We take on different responsibilities.
  • We change how we deliver services to meet our customers' needs.
  • We are willing to adapt working practices to support team members and priorities.
  • We work together to resolve issues and to meet targets, deadlines and challenges.

back view of person in teams call working from home

We are forward-thinking

  • We strive to find innovative solutions to reduce costs, identify new ways of working and generate income.
  • We plan ahead - anticipate outcomes ahead of changes.
  • We move out of our comfort zone and question how we do things.
  • We work with others to meet joint challenges and reduce duplication.
  • We use new technologies and working practices to make service improvements and reduce costs.

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We are people-orientated

  • We engage with residents – be seen, invite feedback and consult with them.
  • We listen to, take into consideration and act on the views of staff and customers.
  • We put people at the centre of everything we do.
  • We always be approachable, calm and respectful.
  • We clearly communicate our decisions, without using jargon.

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We act with integrity

  • We are accountable for our actions - admit mistakes, put them right and learn from them.
  • We challenge poor or unfair practice and feedback.
  • We keep personal data confidential and secure.
  • We ensure consistency and transparency in everything we do.
  • We act professionally in challenging situation.

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Does this sound like you?

If you believe in the same things as us, then we would love to hear from you.