Job info	Job info details
Job title	Stakeholder Engagement and Activity Plan Coordinator
Strategic team/Directorate	Place
Service	Culture and Events
Business unit	Torre Abbey
Responsible to (day to day issues)	Client & Revenue Liaison Manager
Accountable to (line manager)	Client & Revenue Liaison Manager
Salary grade	G
JE ref	PLA040

1. Key purpose of job

• Create and carry out meaningful stakeholder engagement on the Torre Abbey New Beginnings Chapter One project.
• Provide detailed feedback on information gained from stakeholder engagement to inform the Delivery Phase and funding applications.
• Develop an Activity Plan to be carried out during the project Delivery Phase if funding applications are successful.  

2. Anticipated outcomes of post

• A wide range of stakeholders will have engaged with the project and help shaped the Delivery Phase of the project.
• A well thought out, deliverable, costed Activity Plan will be created for the Delivery Phase.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Deliver excellent customer service every time by modelling Torre Abbey’s Core Values and Spirit of Place.
• Identify key stakeholders for the Torre Abbey New Beginnings Chapter One Project including both current and potential future stakeholders.
• Create a stakeholder engagement strategy within the set budget which is deliverable within the development phase of Torre Abbey New Beginnings Chapter One.
• Deliver stakeholder engagement activities and events based on the agreed strategy.
• Write evaluation reports following each engagement activity including a review of what has gone well and learning for future activities.
• Work with the Marketing Officer to promote stakeholder engagement activities and complete online engagement activities.
• Prepare a final report on all stakeholder engagement activities to inform the Delivery Phase application and Activity Plan.
• Use information gained from stakeholder engagement and other sources to create an Activity Plan for the Delivery Phase of Torre Abbey New Beginnings Chapter One.
• Ensure the Activity Plan is developed to meet the Nation Lottery Heritage Fund’s investment principles along with the needs of other funders where appropriate.
• Ensure the Activity Plan will include Benchmarking, Ambitions and a detailed Action Plan to be implemented in the Delivery Phase.
• Have a good understanding of ‘who is missing’ from both stakeholder engagement and the Activity Plan and take steps to remove barriers and gaps in activity.
• Develop an Activity Plan evaluation methodology for implementation in the Delivery Phase.
• Act as a key holder for Torre Abbey and able to undertake opening up and locking up procedures when required.

4. Budgetary/Financial Responsibilities of the post

• Manage a budget of £30,000 to complete all stakeholder engagement activities and to develop the Activity plan for enactment in the Delivery Phase. 
• Work with the project team to propose a budget for the Activity Plan Delivery Phase application.

5. Supervision/Line Management Responsibilities of the post

• Provide oversight of the day-to-day duties of 2 x intern’s supporting Torre Abbey New Beginnings Chapter One but management of these individuals lay with the Client & Revenue Liaison Manager.
• Oversee the day-to-day duties of external staff commissioned to deliver stakeholder engagement activities but management of these individuals lay with the Client & Revenue Liaison Manager.
• Provide oversight of the day-to-day duties of volunteers supporting stakeholder engagement and activity planning.

6. Working environment and conditions of the post

• Working at Torre Abbey and within its grounds. This may involve some working in an outdoors environment and working within a historic house location.
• There may be some off-site working, such as at networking & sector events, promotional exhibitions or similar.

7. Physical demands of the post

• There will be lifting involved in set up and break down of events/activities which will require manual handling.
• Ability to assist with evacuation of persons in a wheelchair during emergency procedures and act as Fire Marshall in event of a fire/emergency.

8. Specific resources used by the post

• IT Equipment.
• Full set of Master Keys for Torre Abbey.
• Cash handling at project events.

9. Key contacts and relationships

External

• Torre Abbey visitors including 1196 club.
• Local residents and dog walkers.
• Local history groups.
• Local schools.
• Torre Abbey Development Foundation.
• Friends of Torre Abbey Park and Meadows.
• Torbay Culture.
• National Lottery Heritage Fund officers and Trustee’s.
• Key contacts at other funder organisations.
• Abbey Park businesses.
• South Devon College and other FE establishments.
• Historic England.
• Torbay Community Development Trust.
• English Riviera UNESCO Global Geopark.
• Member of Parliament.

Internal

• Torre Abbey Staff and Volunteers.
• Elected Members.
• Staff of the Place Directorate.
• Other Council Departments.
• Council Health and Safety Officer.
• Communications team. 

 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Childrens Services are the Safeguarding Leads for the Council. 
• This post is office based at Torre Abbey but may also be eligible for home working.
• The post is eligible for both hybrid and permanent home working.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Stakeholder Engagement and Activity Plan Coordinator
Strategic team/Directorate	Place
Service	Culture and Events
Business unit	Torre Abbey

Skills and effectiveness

Essential skills and effectiveness

• Effective communication skills plus effective negotiation, influencing and advocacy skills.
• Able to draw information out from a wide range of people and perspectives.
• Able to lead / facilitate structured workshops, meetings and other similar gatherings.
• Strong people skills enabling good relationshipsand team working.
• Organisational skills with good attention to detail.
• Self-motivated and creative.
• Able to demonstrate strong customer service ethos.
• Evaluation skills.
• Calm and friendly manner and positive attitude.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

• Ability to help develop volunteer opportunities.

Knowledge

Essential knowledge

• Detailed knowledge of the National Lottery Heritage Fund and their investment principles.
• Up to date knowledge of computer systems i.e. the ability to use software packages such as Microsoft office (Including Teams, Excel, Outlook, Word and PowerPoint).
• Understanding of creating a strategy to be delivered within a fixed budget.
• Detailed understanding of community engagement with places and/or the benefits of the historic environment for communities.
• An understanding of the use of digital resources to deliver engagement activities.

Desirable knowledge

• Project Management Skills.
• Knowledge of Torre Abbey. 
• Knowledge of procurement processes.

Experience and achievements

Essential experience and achievements

• Extensive experience of developing and delivering a Stakeholder Engagement Strategy within the heritage or cultural sector.
• Experience of stakeholder mapping and identifying those who are missing from engagement.
• Experience developing an activity plan for National Lottery Heritage Fund projects.
• Experience managing a budget and providing appropriate reporting.
• Experiencing of representing an organisation in the public arena. 

Desirable experience and achievements

• Experience of working with community groups.

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to A level standard or equivalent in a relevant subject. 
• Educated to G.C.S.E grade C or above in English & Mathematics. 

Desirable qualifications/professional memberships

• Educated to degree level or equivalent in a relevant subject e.g. Communications, Cultural Heritage, Museum Studies. 

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people.
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
• Ability to accommodate unsociable hours.
• Ability to accommodate shift patterns.