Job info	Job info details
Job title	Project Manager
Strategic team/Directorate	Corporate Services
Service	Business Improvement & Change
Business unit	Business Improvement & Change
Responsible to (day to day issues)	Head of Service
Accountable to (line manager)	Head of Service
Salary grade	K
JE ref	JOT182

1. Key purpose of job

• To work across the authority and with partners and other external organisations to manage the delivery of large complex change and improvement projects which transform services and deliver real and significant benefits to the organisation and people of Torbay.
• To manage multiple projects taking full accountability for all aspects of delivery, owning the business case and ensuring that all stakeholders are fully engaged.
• To be responsible for the overall integrity and coherence of projects and programmes.

2. Anticipated outcomes of post

• Define, plan and manage a comprehensive range of improvement and change projects across the Council and with external partners, with a view to transforming and improving services and helping to shape the Council to deliver and develop its vision, priorities and values.
• To support and advise colleagues across the whole Council in identifying, base-lining and developing service needs, support and advice in the development and production of business cases for improvement and change projects.

3. List key duties and accountabilities of the post

• Responsible for safeguarding and promoting the welfare of children at all times.
• Work closely with Heads of Service and other senior officers across the Council to champion and drive through significant areas of change.
• Manage multiple significant projects at one time delivering required outcomes to time and budget.
• Responsible for effective quality assurance and overall integrity of projects and programmes.
• Actively identify risks, issues and pursue resolution, minimising risk to the organisation.
• Promote and support the effective use of recognised business transformation techniques. This will include programme and project management, change management, business analysis, LEAN systems thinking, value for money and cost containment methodologies. It will also involve evaluating new techniques and supporting their dissemination and application in relevant situations.
• Analyse customer needs, service demand and delivery capability.
• Effective co-ordination of project/programme workstreams and management of their independencies including oversight of any risks and issues arising.
• Ensuring effective project/programme governance including rigorous reporting and briefing Systems between all relevant groups and individuals.
• Build strong working relationships with a variety of stakeholders forging strong strategic alliances with key partners and stakeholders.
• Manage project teams consisting of staff from across the organisation and beyond e.g. Business Analysts, Senior Managers, operational representatives, supplier representatives, partner representatives.
• Initiating activities and management interventions wherever gaps in projects/programmes identified or issues arise.
• Assist in developing an organisational culture which encourages innovation, creativity, learning, and ensures ownership through employee involvement.
• Communicate effectively delivering concise, pertinent project documentation and reports as required. 
• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.

4. Budgetary/Financial Responsibilities of the post

• Manage multiple significant projects at any one time delivering required outcomes to time and budget.

5. Supervision/Line Management Responsibilities of the post

• To provide day to day supervision of Project Leads.
• Manage project teams consisting of staff from across the organisation and beyond, e.g., Business Analysts, Senior Managers, operational representatives, supplier representatives, partner representatives.

6. Working environment and conditions of the post

• Normal working environment.

7. Physical demands of the post

• Normal physical effort. 

8. Specific resources used by the post

• IT equipment (i.e. laptop). 

9. Key contacts and relationships

External

• Consultants, contractors, commissioned service providers, key partners and stakeholders, other local authorities, the public, the media.

Internal

• Elected Members, Chief Executive, Directors, Divisional and Assistant Directors, Heads of Service, Chief Finance Officer, Council Officers, Trade Unions, Commissioning Partnerships, Senior Business Partners and External Consultants.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• This post is office based Town Hall but the post holder may be required to move their base to any other location within the Council at a future date.
• The post is eligible for both hybrid and permanent home working.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Project Manager
Strategic team/Directorate	Corporate Services
Service	Business Improvement & Change
Business unit	Business Improvement & Change

Skills and effectiveness

Essential skills and effectiveness

• The Ability to manage multiple and complex projects taking full accountability for all aspects of delivery, owning the business case and ensuring that all stakeholders are fully engaged.
• Effective management skills to supervise and line manage staff, manage workload, delegate tasks and coach and mentor staff.
• Ability to work to tight budgets and time schedules. This requires excellent personal time management skills plus high level of productivity.
• Organisational skills – including the ability to prioritise workloads within timescales and meet deadlines – to operate effectively across complex work cultures and environments.
• Excellent leadership, communication (written and oral) and interpersonal skills.
• Managing production of project deliverable i.e. business cases.
• Risk analysis methods and management.
• Task scheduling and prioritisation.
• Direct, develop and motivate people working on the programme/project ensuring all programmes are developed in line with ‘Managing Successful Programmes’ methodology.
• Ensuring all projects comply to PRINCE2 standards to a practical level.
• The ability to present complex and sometimes contentious information in an easy-to-understand and concise manner to a range of different audiences.
• The ability to make decisions and recommendation, sometimes at short notice and take responsibility for them.
• The ability to manage conflicting deadlines and identify and manage constant change.
• Tact, consideration and diplomacy skills are required by the post holder e.g. in order to manage the expectations of customers.
• Excellent report writing skills.

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Proven knowledge and expertise in a project management approach to delivery of improvement and change.
• Detailed knowledge of the production of project management documentation including project briefs, project approach project plans, project initiation documents, work packages, resource plans, risk and issues logs.
• Understanding of the Council’s governance process to ensure that deadlines are met for effective decision making timelines.
• Up to date knowledge of computer systems i.e. the ability to use software packages such as Microsoft Office (including Project, Excel, Outlook, Word and PowerPoint).

Desirable knowledge

• Theoretical and practical knowledge and experience or PRINCE2 project methodology (or similar). 
• Business Process Reengineering skills, or similar.

Experience and achievements

Essential experience and achievements

• Experience of the successful delivery of improvement and change.
• Experience in responding to quickly changing priorities and competing deadlines.
• Experience of problem solving, being innovate and creative in terms of designing and implementing solutions.
• Positive track record of motivating and influencing colleagues and others.
• Experience of full contribution.
• Experience of working on own initiative and making and justifying robust and sometimes contentious decisions.
• Experience of working across multiple departments/organisations and dealing tactfully and persuasively with complex and sensitive matters.
• Experience dealing with staff at all levels in professional situations.

Desirable experience and achievements

N/A

Qualifications/professional memberships

Essential qualifications/professional memberships

• Professional qualification in programme/project management such as Prince or equivalent.
• Educated to degree level standard (including HND, professional/enhanced skill qualification) or equivalent or demonstrable work-related experience in appropriate areas.
• Evidence of continued professional development.

Desirable qualifications/professional memberships

N/A

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people.
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
• Ability to accommodate occasional homeworking.