Job info	Job info details
Job title	Harbour Assistant
Strategic team/Directorate	Place
Service	Tor Bay Harbour Authority
Business unit	Business Services
Responsible to (day to day issues)	Deputy or Assistant Harbour Master
Accountable to (line manager)	Deputy or Assistant Harbour Master
Salary grade	E
JE ref	HAR07

1. Key purpose of job

• Under the direction of the Harbour Master his Deputies or Assistants Harbour Masters the Harbour Assistant will assist with a broad range of day to day harbour operations and maintenance activities as required.

2. Anticipated outcomes of post

• Well maintained quays and infrastructure. Clean and safe harbour estates. A professional and efficient service provision to customers, visitors and members of the public.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Assisting in the arrival and departure of visiting vessels which utilise the pontoons or quayside berths. Such assistance to include taking lines, issuing advice and directing skippers as to where they can berth.
• Collecting appropriate harbour charges for use of all harbour facilities, including slipway fees, annual launch permits, visitor’s harbour dues, annual moorings, trailer parking etc.
• Controlling and managing vehicular traffic movements and parking arrangements on the Harbour Estates, as directed by the duty Harbour Master or Deputy.
• Controlling and managing the Torquay inner harbour bridge and cill where necessary, as directed.
• Litter picking and cleaning of harbour estates ashore and afloat to include Brixham fish market halls. Segregating waste and processing old nets ready for re-cycling. 
• Assisting the Harbour Master / Deputy, or Assistant Harbour Master to enforce Harbour Bye-laws.
• Maintaining lines of communication in the absence of the Deputy or Assistant Harbour Master, i.e. taking telephone enquiries, handling VHF traffic on Channel 14 (Harbours working frequency), using a walkie-talkie radio as required.  Staffing the Harbour Office as and when required, including the manning of the harbour office during weekends as part of the weekend rota.
• Attending the Harbour outside of normal working hours to assist during emergencies and bad weather, including assistance in the recovery of boats or vehicles, etc when necessary.
• Dealing directly with Harbour users and members of the public with regard to the use of Harbour services and facilities, reporting appropriate matters to the Harbour Masters Duties will include the cleaning of slipways, steps and walkways.  Also, routine collection of rubbish from the water and from the Harbour Estate as required.
• Assisting the duty Harbour Master or Deputy in the berthing and un-berthing of ships, including the taking and slipping of lines.  Also, to carry out the watering of ships as required.
• Inspecting and servicing Lifebuoys and boxes, together with associated ropes and fittings.  Reporting any defects.
• Operate harbour launch as required (if qualified) performing routine daily maintenance on the harbour launch/workboat, such as oiling and pumping the bilges.  Also, making regular checks on the batteries and fuel, etc.
• Operating the fork lift truck as directed and carry out routine daily maintenance checks.  (Operate only if fully qualified).
• Driving harbour vehicles as required when on duty.  Vehicles must only be driven by persons holding a full current driving licence who have also passed the appropriate Council test.
• Completing basic notes or such paperwork as may sometimes be necessary, including the harbour log book. Operate basic IT functions including electronic tills, etc.
• Assisting in all matters relating to maritime events as and when required.
• Undertaking such other duties as required by the Deputy / Assistant Harbour Master, commensurate with the grade of the post, as may be assigned from time to time, at any harbour within Tor Bay. The post holder may be assigned to any harbour for any period of time, by management, as determined by the needs of the service. 

4. Budgetary/Financial Responsibilities of the post

• Collecting income from harbour charges and handling petty cash.
• Operating electronic till and credit/debit card payments. 

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Harbour environment, predominantly outdoor in the summer.
• Some office cover.

7. Physical demands of the post

• Pushing and pulling boat either in the water or on trailers. 
• Lifting loads onto trucks. 

8. Specific resources used by the post

• Operation of harbour bridge/cill.
• Operation of harbour workboat.
• Operation of harbour pick-up forklift, and other plant.

9. Key contacts and relationships

External

• Harbour users and general public.

Internal

• Harbour staff and council workers.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Childrens Services are the Safeguarding Leads for the Council. 
• This post is based at one of the three Harbours but the post holder may be required to move their base to any other location within the Council at a future date.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Harbour Assistant
Strategic team/Directorate	Place
Service	Tor Bay Harbour Authority
Business unit	Business Services

Skills and effectiveness

Essential skills and effectiveness

• A high level of customer care with proven experience.
• Ability to deal tactfully and diplomatically with people of all ages and backgrounds.
• Ability to work on own initiative without close supervision.
• Ability to organise and prioritise own work.
• Ability to deal with conflict situations with tact and diplomacy when required.
• Able to work effectively as part of a team.
• Ability to attend the harbour within 30 minutes, outside normal working hours, in an emergency situation.
• Flexible approach to working hours – candidate will be required to work weekends and Bank Holidays and possible extended summer working hours.
• Ability to present information accurately in a clear, concise manner, which the reader will be able to understand. 

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Understanding of small boats and basics ship requirements, including the practices of good seamanship.
• Basic knowledge of PC/IT systems. 

Desirable knowledge

• Experience of Harbour operations.
• ECDL accreditation. 

Experience and achievements

Essential experience and achievements

• Previous maritime experience.
• Cash handling.
• Customer care / public relations. 

Desirable experience and achievements

• Previous harbour work. 

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to GCSE O Level standard or equivalent.
• Maritime Certification (RYA Powerboat Level 2/ MCA Boatmaster.
• Short Range VHF Radio Certificate of Competence.
• Full Driving Licence. 

Desirable qualifications/professional memberships

• Educated to A Level standard or equivalent.
• Forklift Operators Certificate.

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people.
• Ability to carry out the physical requirements of the role (i.e. manual handling).
• Ability to travel efficiently around the Bay in order to carry out duties.
• Ability to accommodate unsociable hours.
• Ability to accommodate shift patterns.
• Ability to accommodate on-call working.