Job info	Job info details
Job title	Corporate Security Officer
Strategic team/Directorate	Joint Operations Team
Service	Community & Customer Services
Business unit	Community & Customer Services
Responsible to (day to day issues)	Corporate Security/CCTV Manager
Accountable to (line manager)	Corporate Security/CCTV Manager
Salary grade	E
JE ref	COMSA25a

1. Key purpose of job

• Provide high visibility security static guarding at Leonard Stocks Centre.
• To provide professional and effective front-line Security for Torbay Council, operating from Leonard Stocks Centre.
• To ensure compliance with the house rules of the Leonard Stock Centre, both within the premises and the surrounding area, in order to maintain safety and security.
• To monitor access, conduct areas patrols, respond to incidents, and de-escalate conflict whilst prioritising the well-being and dignity of residents.

2. Anticipated outcomes of post

• To uphold the house rules at the Leonard Stocks Centre, ensuring that residents comply in order to create a safe environment for both residents and staff.
• To provide assistance to other Council Departments in managing Torbay’s Town Centres and enforcing the Local Authority’s regulatory functions.
• To give customers a positive impression of yourself, the area and Torbay Council. Torbay Council is committed to putting the customer security at the centre of all our services.
• To support the provision of CCTV with Police and other enforcement agencies in order to prevent and detect crime and disorder.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• Providing high visibility Static Guarding of the Leonard Stocks Centre and surrounding areas to maintain the safety of residents and staff. This may include searching residents prior to authorising access. 
• Work alongside staff to support clients in crisis and assist with emergency situations.
• If requested provide Mobile Guarding of Council property to provide a visible deterrent regarding security issues on Council property.
• Provide alarm response for Council buildings and related buildings.
• Being able to deal effectively with verbal and physical confrontation using de-escalation techniques.
• Provide Security Escort cover for Council staff.
• Challenging individuals whose actions are anti-social or not authorised on Torbay Council property, and taking appropriate action to resolve issues.
• Maintain accurate written records, and statement writing of incidents.
• Where applicable, taking enforcement action of Public Space Protection Orders (PSPO) and Council Byelaws, including taking statements, issuing cautions, writing reports for case files, and pocketbook entries.
• Liaising with Leonard Stocks Support Staff, Police, Town Centre Officers and Torbay Council staff to ensure a co-ordinated approach.
• Dealing with asset security for public meetings arranged by Torbay Council.
• Offer appropriate signposting for service users of the Leonard Stocks Centre including appointments for services offered within Torbay Council offices.
• To undertake the appropriate security, customer care training, and IT training needed to carry out duties.
• Duties are subject to amendment and revision.
• To undertake any other additional duties applicable to the grade and authorised by the line manager.
• Monitoring CCTV camera images proactively and reactively so as to assist with the detection of crime and other purposes defined in the Torbay Council CCTV Code of Practice, if required to do so.
• To respond in a timely and appropriate manner to all alarm activations in line with standard operating procedures.
• To maintain clear and accurate records of all incidents, intelligence and other relevant information as directed by the line manager, in accordance with standard operating procedures.
• Communicating regularly with Police Officers and Police Staff regarding incidents, observation requests and other general enquiries; ensuring that their information requirements are met in line with relevant legislation, information exchange protocols and standard operating procedures.
• Communicating regularly to other Council Departments, Storenet/Nitenet radio users and Police both by 2-way radio and telephone, in a professional manner in accordance with operating procedures.
• Dealing with telephone enquiries/reports from members of the public or other agencies in a polite, professional manner in line with standard operating procedures and/or as directed by the line manager.
• Inspecting equipment for failures and faults and reporting to the duty supervisor and/or relevant service contractor.
• Ensuring the timely dissemination to work colleagues/line manager of any information that may be relevant to the effective running of the service.
• Maintain a tidy and safe working environment.
• To ensure that Data Protection and Customer Confidentiality is adhered to.
• Respond to out of hours call-outs when requested to cover Holiday or sickness.

4. Budgetary/Financial Responsibilities of the post

• None.

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Static Guarding supported living-based conditions 365 days per year throughout the night.
• Mobile Security Patrol, visiting, patrolling council property within Torbay 365 days per year, day and night.
• Attending out of hours call-outs during the night hours to buildings in the Torbay area.

7. Physical demands of the post

• Conflict management trained.
• Able to walk distances over varied terrain whilst undertaking patrol duties.

8. Specific resources used by the post

• Two-way radio.
• CCTV monitoring/recording equipment.
• Council IT equipment.

9. Key contacts and relationships

External:

• Members of the public, Police, Community Groups and Government Enforcement Agencies.

Internal:

• All Council Departments, Town Centre Officers and Swisco.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.
• Take care of own safety and that of others whilst carrying out duties.
• Will not neglect, misuse, damage anything provided in the interests of health and safety.
• Comply with health and safety procedures and instructions.
• Undergo any training or instruction to enable them to work competently and safely.
• Ensure that products, plant, equipment, vehicles and buildings are not damaged.
• Assist by reporting to their Line Manager any hazard, accident, damage or defect in order that remedial action may be undertaken. 

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• This post is office based Torquay Town Hall and Leonard Stocks Centre but the post holder may be required to move their base to any other location within the Council at a future date.
• As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

 

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Corporate Security Officer
Strategic team/Directorate	Joint Operations Team
Service	Community & Customer Services
Business unit	Community & Customer Services

Skills and effectiveness

Essential skills and effectiveness

• Effective observation skills with the ability to respond effectively to different situations.
• Compassion towards individuals who have experienced social exclusion and live with complex and multiple needs.
• Ability to remain calm and de-escalate crisis situations.
• Prioritise multiple commitments and respond in order of urgency.
• Effective communication skills with the ability to use a variety of communication systems and methods to receive and relay messages.
• Must be precise and able to pay attention to detail.
• Good decisions as part of team or independently.
• Basic computer and IT skills.
• Follow and understand defined procedures.

Desirable skills and effectiveness

• Experience of working with vulnerable people.
• Propensity to curiosity.

Knowledge

Essential knowledge

• Proven ability in gathering, interpreting, explaining, associating and applying information to meet customers’ needs.
• Basic knowledge of locations and streets within Torbay.

Desirable knowledge

• Experience use of Microsoft Office applications.
• Experience in enforcement, security or other relevant service.

Experience and achievements

Essential experience and achievements

• Experience of working within the Security Industry.
• Manned guarding experience.
• CCTV monitoring experience.

Desirable experience and achievements

• An understanding of basic Police and Emergency Services procedures.
• Knowledge of the phonetic alphabet.
• Basic knowledge of Torbay locations/streets.
• Experience of CB radios/short wave.
• Previous customer experience.

Qualifications/professional memberships

Essential qualifications/professional memberships

• Security Industry Qualification (SIA) Door Supervisor.
• Verbal and conflict resolution trained (SIA standard).

Desirable qualifications/professional memberships

• Security Industry Qualification (SIA) Public Surveillance Qualification. Willing to commit to further SIA/NVQ training.
• Customer Services qualification.

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people.
• Ability to carry out the physical requirements of this job (i.e. manual handling).
• Continuous access to transport will be required as the job entails travelling to multiple locations around the bay and the public transport timetabling is unlikely to meet this requirement. For applicants with a disability as defined by DDA, the scope for reasonable adjustments will be explored with them as part of the selection process.
• Ability to accommodate unsociable hours.
• Ability to accommodate shift patterns.
• Ability to accommodate on-call working.