Job info	Job info details
Job title	Community and Business Relations Manager
Strategic team/Directorate	Pride in Place
Service	Economy, Environment, and Infrastructure
Business unit	Place Leadership
Responsible to (day to day issues)	Divisional Director of Economy, Environment, and Infrastructure
Accountable to (line manager)	Divisional Director of Economy, Environment, and Infrastructure
Salary grade	G
JE ref	PLA037

1. Key purpose of job

• To manage My Bay, Torbay’s resident discount scheme, and to facilitate its future development and delivery.
• To actively identify and manage delivery of new income generating opportunities and encourage business sponsorship to achieve the Community and Council objectives.
• To ensure the scheme delivers value to residents and supports local businesses effectively.
• To develop the knowledge and expertise amongst organisations and partnerships to deliver exclusive offers as part of the My Bay scheme.
• To lead the procurement and delivery of services such as printing and posting of the resident cards and permits, and management of toilet card access, to deliver the My Bay scheme.
• To oversee the development and maintenance of scheme information, resident application form, and business sign-up form on the dedicated webpage for the scheme on the Council website.
• To work with the Marketing and Communication teams to ensure the scheme and its offers are promoted among the local community to both residents and businesses in the most appropriate way. 

2. Anticipated outcomes of post

• A smoothly functioning My Bay scheme.
• Deliver the benefits of the My Bay scheme such as financial savings for residents, increased footfall into businesses, and high resident satisfaction.
• Both residents and businesses are engaging with and responding to the marketing of the scheme.
• The Council is working with businesses to secure financial support to deliver the objectives of Place Directorate.
• Strong relationships with local businesses, leading to a robust and attractive offer directory.
• Efficient and effective management of scheme resources and budget. 

3. List key duties and accountabilities of the post

• To manage and co-ordinate the day-to-day operation of the My Bay scheme.
• Liaise with local businesses to secure and manage exclusive offers for the scheme and support them, where required, in the creation of these offers.
• Act as liaison and monitoring officer for My Bay activities with its suppliers, and residents and local businesses in Torbay.
• Provide advice, guidance and support, for example, how to manage resident queries and verification of resident applications during sign-ups, to customer service team within the Council.
• Monitor and report on scheme uptake, usage, and resident feedback.
• Manage the scheme budget, ensuring cost-effectiveness and value for money.
• To undertake any necessary procurement activities. To lead on or support tender processes depending on the size of the contract, working with the procurement team.
• Manage contracts with external suppliers for providing the services required to deliver the My Bay scheme.
• Update the Council’s web pages and make full use of new technology as appropriate to ensure activities are clearly communicated to the public liaising with the Council’s communications team and other marketing support, internal or external, where appropriate.
• Build and maintain the necessary internal and digital processes to ensure the smooth running of the My Bay scheme and maintain accurate records.
• To look ahead for potential problems and take preventative or mitigating action in advance. Address and resolve any issues related to the scheme promptly and escalating to the Director when required.
• Ensure data protection regulations are consistently adhered to.
• Development and delivery of detailed marketing and communication plans for promoting the scheme during both the sign-up period and throughout the year.
• Development and delivery of detailed annual and mid-year reviews of the My Bay scheme.
• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services. 

4. Budgetary/Financial Responsibilities of the post

• The post holder will be responsible for managing and delivering the My Bay scheme within the allocated budget for the scheme, ensuring transparency and accountability in all financial transactions. 

5. Supervision/Line Management Responsibilities of the post

• The post holder will not be responsible for the direct line management of any staff but will lead staff across the council in relation to scheme’s administration and customer service. 

6. Working environment and conditions of the post

• Normal working environment and conditions with occasional visits to local businesses and community events for promoting the scheme. 

7. Physical demands of the post

• Normal physical demand. 

8. Specific resources used by the post

• None. 

9. Key contacts and relationships

• External - Public and private sector organisations, government agencies, schools and colleges, media agencies, other local authorities, public. 
• Internal - All teams within the Council and the Elected Members. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job. 

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• The post is eligible for both hybrid and permanent home working. 
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Community and Business Relations Manager
Strategic team/Directorate	Pride in Place
Service	Economy, Environment, and Infrastructure
Business unit	Place Leadership

Skills and effectiveness

Essential skills and effectiveness

• The ability to work to agreed and tight deadlines which can change at short notice, so adaptability is essential.
• The ability to work on own initiative and prioritising workload with effective time management skills to enable productivity.
• Effective organisational skills, and good attention to detail.
• The ability to produce and maintain accurate records and reports using their analytical skills on the performance of the scheme.
• Effective communication skills plus negotiation, persuasion and influencing skills.
• Good written and presentational skills with the ability to present to a wide range of external and internal audiences.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• The ability to develop and deliver creative solutions and fresh thinking to issues and service needs.
• A strong financial and commercial awareness and a creative approach to service development.
• Personal effectiveness in developing and fostering partnerships with contracted service providers and external agencies.
• Strong organisational skills and ability to use ICT for administration and marketing.

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Up-to-date knowledge of computer systems i.e. the ability to use software packages such as Microsoft Office (Including Project, Excel, Outlook, Word and PowerPoint). 
• Knowledge of budget management and financial planning.
• Astute business acumen to grow external business relationships.
• Ability to draft documents in plain English and succinctly, capturing key points.
• Knowledge of marketing strategies and customer service principles.
• Understanding of community engagement and local government operations.

Desirable knowledge

• Understanding of the key issues facing local government and the wide public sector.
• Understanding of the potential role of the private and voluntary sectors in public service.
• Project management knowledge. 

Experience and achievements

Essential experience and achievements

• Experience in managing community projects or customer-focused schemes.
• Experience of building partnerships and working collaboratively.
• Experience of business/ service development.
• Experience of market research.
• Experience of preparation of reports for presentation to directors and senior management.
• Experience of managing operational risk, including how to assess and manage risk effectively.
• Experience of handling people and situations with composure and professionalism.
• Experience of sales and marketing, dealing face to face with people, building and maintaining professional relationships and working in a customer focused environment. 

Desirable experience and achievements

N/A

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to A Level standard or equivalent or demonstrable work-related experience. 

Desirable qualifications/professional memberships

• PRINCE2 or equivalent project management qualification. 

Other requirements

Other requirements of the job role

• Ability to travel efficiently around Torbay/South West in order to carry out duties.
• Ability to accommodate unsociable hours.
• Ability to accommodate occasional/permanent homeworking.