Job info	Job info details
Job title	Client & Revenue Liaison Manager
Strategic team/Directorate	Pride in Place
Service	Culture and Events
Business unit	Culture and Events
Responsible to (day to day issues)	Service Manager, Culture and Events
Accountable to (line manager)	Service Manager, Culture and Events
Salary grade	J
JE ref	PLA038

1. Key purpose of job

• To successfully project plan and manage the Torre Abbey New Beginnings Chapter One project and other new and existing projects based at Torre Abbey. 
• To secure adequate funding to complete the projects. 
• To ensure all required reporting is delivered in line with requirements. 
• To manage the Stakeholder Engagement & Activity Plan Coordinator, Fundraising Officer and Intern Roles.

2. Anticipated outcomes of post

• Torre Abbey New Beginnings Chapter One is delivered on time and to budget meeting all the agreed outcomes for Torbay Council and the funders. 
• Supporting and advising colleagues across the service in identifying, base-lining and developing service needs, support and advice in the development and production of outlines business cases for new projects. 
• Assisting officers with new and existing projects to ensure they are delivered on time with the desired outcome.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services. 
• To effectively establish and manage all projects at Torre Abbey to ensure that they reach a successful conclusion. 
• To ensure that the project risk exposure is understood by all key stakeholders and is being actively managed. To look ahead for potential problems and take preventative or mitigating action in advance. 
• Report on project progress to the Culture and Events Service Manager, project board, and council members, advising immediately if plan tolerance levels are exceeded. 
• Production of outline business cases for new projects for Capital Growth Board. 
• Produce reports for Capital Growth Board on Torre Abbey New Beginnings Chapter One as required. 
• Deliver the day-to-day management of project governance, e.g., Project Board agendas, minutes, arranging meetings etc. 
• Work with senior officers at Torre Abbey to develop operational plans and monitor project impact on day-to-day operations. 
• Manage the roles directly related to Torre Abbey New Beginnings Chapter One or other projects to ensure targets are met. 
• Manage external contractors delivering revenue elements of projects ensuring deliverables are achieved. 
• Develop a funding strategy for Torre Abbey New Beginnings Chapter One and secure adequate funding to deliver this and any other project. 
• Provide reporting to funders by agreed deadlines. 
• Act as main point of contact for National Lottery Heritage Fund and Arts Council England for Torre Abbey projects. 
• As a member of the Heritage Places working group monitor all funding application programmes and project development across heritage sites in Torbay. 
• Liaise with service managers, team members and other colleagues across the Authority to ensure linkages are made with other projects and programmes. 
• Plan, schedule and track project timelines and milestones using appropriate tools. 
• Effectively communicate project expectations and give updates to team members and stakeholders in a timely and clear fashion. 
• Undertake research, gather and analyse information and provide complete and accurate presentations/reports. 
• Work with the Procurement team to write specifications for tenders etc. and to ensure correct processes are followed, liaising with Legal team where necessary. 
• Liaise with Human Resources to ensure that projects can be achieved in line with employment legislation and procedures. 
• Act as client on behalf of Torbay Council for Torre Abbey New Beginnings Chapter One when the Torre Abbey Manager is unavailable. 
• Deputise for the Torre Abbey Manager as required.

4. Budgetary/Financial Responsibilities of the post

• Efficient and effective control of the £1m professional fees and revenue budget for Torre Abbey New Beginnings Chapter One budget. 
• Efficient and effective control of other project budgets which could range from £10k to £2m. 

5. Supervision/Line Management Responsibilities of the post

• Direct management responsibility for the Stakeholder Engagement and Activity Plan Coordinator, Fundraising Officer and 2 x Torre Abbey New Beginnings Chapter One Intern roles. 
• There will be a need to lead and manage project teams and other supporting officers from across the Council in delivering projects.

6. Working environment and conditions of the post

• Working at Torre Abbey and within its grounds. This may involve some working in an outdoors environment and working within a historic house location. 
• There may be some off-site working, such as at networking & sector events, promotional exhibitions or similar.

7. Physical demands of the post

• There will be lifting involved in set up and break down of events/activities which will require manual handling. 
• Ability to assist with evacuation of persons in a wheelchair during emergency procedures and act as Fire Marshall in event of a fire/emergency.

8. Specific resources used by the post

• IT Equipment. 
• Full set of Master Keys. 

9. Key contacts and relationships

• External: 
  • National Lottery Heritage Fund officers and Trustee’s. 
  • Arts Council England officers. 
  • Torre Abbey Development Foundation. 
  • Torbay Culture. 
  • Key contacts at other funder organisations. 
  • Consultants. 
  • Contractors. 
  • Key Partners & Stakeholders. 
  • Other Local Authorities. 
  • Government Departments. 
  • The public & the media. 
  • Private sector bid teams & senior managers. 
• Internal: 
  • Torre Abbey Staff and Volunteers. 
  • Staff of the Place Directorate. 
  • Other Council Departments. 
  • Elected Members. 
  • Senior Leadership Team. 
  • Commissioning Partnerships. 
  • Procurement Officers.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children's Services are the Safeguarding Leads for the Council. 
• This post is office based at Torre Abbey but may also be eligible for home working.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement.
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing www.gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Client & Revenue Liaison Manager
Strategic team/Directorate	Pride in Place
Service	Culture and Events
Business unit	Culture and Events

Skills and effectiveness

Essential skills and effectiveness

• The ability to establish and manage projects and issues to a successful conclusion. 
• The ability to work on own initiative under pressure and with effective time management skills. 
• The ability to provide leadership and constructive support to colleagues working on projects. 
• The ability to produce and maintain accurate records and reports. 
• Effective communication skills plus effective negotiation, persuasion and influencing skills. 
• The ability to make decisions and recommendations, sometimes at short notice and take responsibility for them. 
• The ability to develop and deliver creative solutions and fresh thinking to a wide range of project issues.
• The ability to manage project risks and issues effectively.
• The ability to plan co-ordinate and facilitate the work of others.
• The ability to manage people, conflicting deadlines and manage constant change.
• Ability to lead / facilitate structured workshops, meetings and other similar gatherings.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Detailed knowledge of the National Lottery Heritage Fund and their investment principles.
• Working knowledge of the production of project management documentation including project briefs, project approach, project plans, project initiation documents, work packages, resource plans, risk & issues logs. 
• Up to date knowledge of computer systems i.e. the ability to use software packages such as Microsoft office (Including Project, Excel, Outlook, Word and PowerPoint). 
• Detailed knowledge of the funding landscape and potential funding opportunities. 
• Knowledge of procurement processes. 
• Theoretical and practical knowledge and experience of PRINCE2 project methodology (or similar). 

Desirable knowledge

• Knowledge of Torre Abbey. 

Experience and achievements

Essential experience and achievements

• Track record of managing the successful delivery of capital and revenue projects in a heritage setting. 
• Significant experience of securing funding for capital and revenue projects. 
• Experience of responding to changing priorities and competing deadlines. 
• Experience of managing people, project plans and monitoring performance. 
• Experience of writing specifications for the procurement of services. 
• Experience of managing budgets. 
• Experience working in a heritage setting. 

Desirable experience and achievements

• Experience of using PRINCE2 project methodology or, equivalent, to deliver successful projects. 
• Experience of leading a project team. 
• Experience of contract compliance. 
• Experience of benchmarking services. 

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to Degree level standard or equivalent. 
• PRINCE2 Qualification or equivalent experience.

Desirable qualifications/professional memberships

N/A

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people. 
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties. 
• Ability to accommodate unsociable hours. 
• Ability to accommodate shift patterns.