Job info	Job info details
Job title	Business Analyst
Strategic team/Directorate	Corporate Services
Service	Business Improvement & Change
Business unit	Business Improvement & Change
Responsible to (day to day issues)	Senior Business Analyst
Accountable to (line manager)	Project Manager
Salary grade	I
JE ref	JOT224

1. Key purpose of job

• To be part of the Business Improvement and Change team that is delivering a range of transformational projects to which transforms services and deliver significant benefits to Torbay Council.
• To assist and support the Senior Business Analyst and Project Manager in documenting the business processes of the council through the use of methodical investigation and analysis, including the requirements for improving them, by working alongside managers and staff in the relevant business area.
• Partnering with senior managers, relevant service managers and staff, project managers and project leads in order to facilitate collaboration and effective communication with all stakeholders supporting the design, build and delivery of user needs.

2. Anticipated outcomes of post

• The documentation of existing business processes, in partnership with relevant service areas, using an agreed business process mapping methodology and recommended solutions and options for improvement, derived from the analysis of the existing business processes. 
• Facilitate meetings, workshops and presentations to discuss and finalise the revised business process, and work with relevant service areas and other stakeholders to identify the opportunities and potential benefits of undertaking business analysing via meetings, workshops and presentations.
• To cost the business process, both existing and revised, in collaboration with finance specialists, including analysing and documenting the benefits and risks associated with changing the business processes. 
• Analyse and document the benefits expected from altering the documented business processes and the risks associated with altering the documented business processes, ensuring that business solutions align with the programme vision and objectives as well as the Council’s strategy and Corporate Plan.

3. List key duties and accountabilities of the post

• As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children’s Services.
• To undertake analysis of business information and data in order to map demand for services and design process improvements and make recommendations for service redesign.
• To use change management tools and techniques to help the delivery of organisational or technical solutions for the transformation and change programmes of the Council.
• To visualise and model service change proposals using mapping and modelling techniques and written reports and undertake formal presentations of proposals in order to obtain the support and agreement of stakeholders.
• To investigate the quality of the service delivered in terms of effectiveness in achieving its purpose, the experience of customers and staff and the efficiency achieved in terms of value for money.
• To liaise with the business, change and technical teams to identify solutions.
• Evaluate requirements against the present state (‘As Is’) & the target state (‘To Be’) and identify opportunities to develop successful business requirements needed to make the transition.
• Assist with: application of methodologies; operating models; functional specifications; user cases; user stories; defect analysis; forms and templates appropriate for organisational context.
• To share appropriate knowledge and information with colleagues involved with other change initiatives to ensure consistency in approach knowledge and good practice.
• To assist in the implementation of recommendations emerging from service redesign and business analysis work as required.
• Employ a range of tools and techniques to gather business and user requirements against the clear objectives for the project.
• Ensure that all stakeholders have been identified within the project and that their requirements form part of the benefits analysis.
• To carry out duties in accordance with the Council’s Information Security Standards and Human Resource Policies; compliance with the Data Protection Act, Freedom of Information Act and any other relevant legislation that directly affects service delivery.

4. Budgetary/Financial Responsibilities of the post

• None. 

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Normal working conditions.

7. Physical demands of the post

• Normal physical demands.

8. Specific resources used by the post

• Normal resources.

9. Key contacts and relationships

• External - Consultants, Contractors and other Local Authorities.
• Internal - Directors, Managers and Council Officers.

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job.

Other Information

• All staff must commit to the Workplace Equality, Diversity and Inclusion Practice and Policy.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for.
• The post holder is expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. And are aware that the Chief Executive and the Director for Children’s Services are the Safeguarding Leads for the Council.
• The post is eligible for both hybrid and permanent home working.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If this post is customer facing, it will require the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• If you are required to access a government system such as HMRC, DWP or The Public services network (PSN) as part of your role with the Council you will be required to complete a basic disclose with your line manager before you can access these systems. Your manager will be required to complete a verification form that confirms your identity, nationality and immigration status, employment history and unspent convictions (third party).
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Business Analyst
Strategic team/Directorate	Corporate Services
Service	Business Improvement & Change
Business unit	Business Improvement & Change

Skills and effectiveness

Essential skills and effectiveness

• Be familiar with a range of process improvement methodologies (e.g., Lean systems thinking, customer journey mapping, design thinking etc).
• Effective communication skills including negotiation, persuasion and influencing skills.
• The ability to manage conflicting deadlines and identify and manage constant change.
• Ability to effectively manage own workload, with effective time management skills, including the ability to act pro-actively in identifying requirements, and assist others in delivering outcomes in a challenging environment.
• Demonstrable interpersonal and negotiation skills to work collaboratively with others.
• Ability to interpret customer experiences / insights and business intelligence in order to produce informative journey and process maps.
• The ability to manage conflicting deadlines and identify and manage constant change.
• Demonstrate an ability to think creatively, provide inventive solutions to problems and confidently take those solutions forward for success.
• Ability to present clear, concise and convincing information, opinions and decisions to a range of different audiences.
• The ability to manage risks and issues effectively and advise others on appropriate strategies on how to deal with this.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Proven knowledge and understanding of the effective use of approved methods, procedures and standards.
• Working knowledge and practice of business process management.
• Understanding and practice of Equality and Diversity policies.
• Up to date knowledge of computer systems i.e. the ability to use software packages such as Microsoft Office (including Excel, Outlook, Word, PowerPoint, etc.).

Desirable knowledge

• Proficient in MS Teams.
• Business process reengineering, or similar.

Experience and achievements

Essential experience and achievements

• Previous experience in a similar role.
• Experience of designing services using customer insight and engagement.
• Experience of business process improvement and application of tools and techniques to map, review and streamline processes.
• Experience in problem solving, employing a systematic, disciplined and analytical approach.
• Experience of managing relationships with stakeholders at all levels through effective engagement and communication.
• Experience of facilitating Stakeholder workshops. 

Desirable experience and achievements

• Experience of coaching and mentoring to ensure others achieve objectives.
• Experience of working at a local authority or other public body. 

Qualifications/professional memberships

Essential qualifications/professional memberships

• Educated to degree level standard (including HND, professional / enhanced skill qualification) or equivalent, or proven relevant experience of supporting business change.
• Evidence of continued professional development. 

Desirable qualifications/professional memberships

• Business Analysis Diploma or equivalent.
• Project Management qualification such as PRINCE2 Foundation level or equivalent.
• Membership of International Institute of Business Analysis (IIBA) or Institute of Analytics (IoA). 

Other requirements

Other requirements of the job role

• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties.
• Ability to accommodate occasional/permanent home-working.