Job info	Job info details
Job title	Apprentice Support Officer
Strategic team/Directorate	Children’s Services
Service	Children’s Services
Business unit	The Learning Academy
Responsible to (day to day issues)	Relational Practice Lead
Accountable to (line manager)	Relational Practice Lead
Salary grade	Appreticeship Grade
JE ref	APPRENTICE

1. Key purpose of job

• To undertake general clerical and administrative duties for the Learning Academy. 

2. Anticipated outcomes of post

• Provision of a quality administrative service to meet the needs of internal and external customers.
• Achievement of a relevant business qualification as detailed in a modern apprentice agreement.
• Effective and timely support to ensure a comprehensive service delivery.
• All administration is carried out consistently and effectively, in accordance with legislative requirements.
• Torbay Council standards are upheld. 

3. List key duties and accountabilities of the post

• Learn aspects of the Support Officer role and activities with appropriate support from the Relational Practice Lead. 
• Learn a range of clerical and administrative duties that support the whole of the Learning Academy including word processing, data entry, photocopying, filing, shredding and distribution of information.
• Learn a range of processes to dispatch information effectively and efficiently to officers and customers.
• Learn a range of computerised systems as appropriate including the input of data including in house systems.
• Learn aspects of document and data management systems.
• Learn aspects of effective filing systems, including the use of electronic documents and being responsible for the security of filing and archiving including accurate and up to date record.
• Work flexibly as part of a team.
• Undertake study towards achievement of a business qualification as detailed in a modern apprentice agreement.

4. Budgetary/Financial Responsibilities of the post

• None. 

5. Supervision/Line Management Responsibilities of the post

• None. 

6. Working environment and conditions of the post

• Normal working environment and conditions.

7. Physical demands of the post

• Normal physical effort. 

8. Specific resources used by the post

• The post will be responsible for the use and safekeeping of standard office equipment, including laptops, mobile phones etc. 

9. Key contacts and relationships

• External: 
  • Potential and existing external suppliers. 
  • Other local authorities and public bodies. 
  • Schools, Colleges, Police, Health, Statutory Partner Agencies. 
• Internal:
  • Learning Academy Team Members, Children’s Services Staff including managers. 

10. Other duties

• To undertake additional duties as required, commensurate with the level of the job. 

Other Information

• All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
• The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. 
• The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures.
• The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role.
• This post is office based at The Town Hall but the post holder may be required to move their base to any other location within the Council at a future date.
• The post is eligible for both hybrid and permanent home working.
• The post-holder must be committed to the Council’s Core Values for employees – “Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity”. Evidence will be sought during the probation and appraisal processes.
• If you are required to use your own vehicle on Council business or drive a council vehicle you will be asked to provide information on any driving endorsements by accessing gov.uk/view-driving-licence and providing a code to your Line Manager in order to share your driving licence information with the Council.
• You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the post. You will only be asked to disclose ‘unspent’ convictions.
• Torbay Council is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo the checks appropriate to the post applied for. 

Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your supporting statement. In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the role.

Job info	Job info details
Job Title	Apprentice Support Officer
Strategic team/Directorate	Children’s Services
Service	Children’s Services
Business unit	The Learning Academy

Skills and effectiveness

Essential skills and effectiveness

• Effective administration skills. 
• Ability to communicate effectively. 
• Ability to effectively work to competing deadlines.
• Ability to work as part of a team.
• Ability to learn to use computerised systems.
• Accuracy and attention to detail.
• Ability to learn to use office equipment. 
• Ability to work on own initiative. 
• Ability to follow procedures and instructions. 

Desirable skills and effectiveness

N/A

Knowledge

Essential knowledge

• Knowledge of using email and the internet. 

Desirable knowledge

• Knowledge of Microsoft applications. 

Experience and achievements

Essential experience and achievements

N/A

Desirable experience and achievements

N/A

Qualifications/professional memberships

Essential qualifications/professional memberships

• Desire/Commitment to achieving an NVQ Level 3 Business Administration. 
• GCSE English & Maths at Grade C or above or equivalent, or willing to achieve this alongside the apprenticeship programme. 

Desirable qualifications/professional memberships

N/A

Other requirements

Other requirements of the job role

• Demonstrates a commitment to safeguard and promote the welfare of children and young people. 
• Ability to travel efficiently around the Bay/South West/UK in order to carry out duties. 
• Ability to accommodate occasional/permanent home-working.