We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

FOI and EIR requests

Due to pandemic response requirements, customers are advised that there may be delays in handling requests for information made under the Freedom of Information (FOI) Act or Environmental Information Regulations (EIR). We apologise for any inconvenience this may cause.

Subject access requests

Due to pandemic response requirements and high demand, customers are advised that there are currently significant delays in the processing of subject access requests. Further delays can be expected. We apologise for any inconvenience this may cause.