We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

We have had to change the way that some of our services operate to meet the guidelines set out by the government in response to the Coronavirus pandemic.

Dealing with complaints

Due to our pandemic response requirements, customers are advised that there may be delays in the handling of complaints. This includes any complaints that are currently outstanding and any new complaints raised. We apologise for any inconvenience this may cause.