We are committed to putting the customer first and at the centre of everything we do. We want to ensure that all of our customers receive consistently high standards of customer service, that customers are able to easily provide feedback about our services and that any feedback is considered to help inform service change and improvement.
As part of our commitment to you, we will always:
- Be courteous, helpful, open and honest in delivering high quality services
- Be professional and positive in our approach
- Be well informed, so that we can help you
- Listen and respond to you when you have a query, are dissatisfied or complain
- Use language that it clear and easy to understand
- Treat everyone fairly and equally with respect and dignity.
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