The current processing time for new applications and changes to council tax is an average of 8 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

It is important to have a payment plan that help you to make your payments on time. You can ask for weekly, fortnightly or monthly instalments, you can spread your payments over 12 months and change how you pay. 

We can only change the payments on current year bills. Also we will not be able to set up a Direct Debit if two previous Direct Debits have failed in the current Council Tax year.

You must continue to pay your existing bill while you are waiting for any changes to be made. If you don’t you may get a reminder.

If you have received a final notice or a court summons you can't make any changes to how or when you pay your bill. You should read the information on Behind or struggling with your payments.