We have had to change the way that some of our service operates to meet the guidelines set out by the government in response to the Coronavirus pandemic and to provide additional support for those affected.

Financial support

If you are concerned about your financial situation and your ability to maintain your Council Tax payments due to coronavirus there is help available. Visit the financial support for individuals page for more information.

Debts with enforcement agents

We have been advised by our contracted Enforcement Agents that as of today 25 March 2020 they will closing their contact centres. Customers will still be able to make payments through 24/7 self-serve options, including online payments via the web, automated payment telephony lines and online bank transfers. They will continue to maintain a reduced telephony service customer care team and welfare support team to ensure that customers have some level of contact over the phone or via email and letters.