The Volunteer Service (IYSS) recruits people from within the community to provide support to all of our services. Training and guidance is on offer so that volunteers can support young people in whatever service they decide to help in.

This service will train volunteers and match these volunteers to young people. They will also specifically train volunteers for Referral Order Panels.

What does the IYSS do?

Encourage positive change for families and ensure improved outcomes for the children and young people.

  • The IYSS support young people who have been referred for additional support by Children’s Services Targeted Help. (Age 5 +)
  • Work with young people who have offended or are at risk of offending. (Age group 10 -17)
  • Work with young people leaving care. (Age group 15 – up to 21 and sometimes 25)

How do I apply to become a volunteer

Have a look at the Start Your Volunterring Experience leaflet, if you think volunteering is something you would be interested in and you would like to continue with the process of becoming a volunteer, please complete the application form.

  Download a IYSS volunteer applicaiton

Please return the completed application form either by email to or by post to:

IYSS Parkfield House
Town Hall

Alternately you can contact the office on 01803 208400 and you will be sent a volunteer pack.

What happens next?

When we receive your completed application form we will contact you to arrange an interview. This gives you a chance to ask any questions you may have about the role of a volunteer and enables the Volunteer Service to explore your application further. After a successful interview you will then be invited to attend the next round of the foundation training.

When training has been completed and all the checks have been received and are satisfactory you will then be able to start mentoring.

If you are planning to become a Panel Member you will be required to complete further training to do his role.

More information

Who can volunteer?

People of all ages and background can volunteer, although you do need to be over 18 for our volunteering roles. No previous experience is needed, just enthusiasm and a passion to help others. Volunteering is hugely rewarding and fun; it can also be very challenging as it is not always an easy role.

People with criminal convictions

Being a volunteer involves working with children, and for that reason, we are required to carry out a full Disclosure and Baring Service (DBS), which includes convictions that are spent under the Rehabilitation of Offenders Act 1974. Previous convictions, especially those which are minor in nature or old, will not automatically prevent you from becoming a volunteer. This is something we can discuss further with you.


To assist young people to achieve their potential and provide them with extra one to one support. To undertake a variety of activities.

Mentoring may involve:

  • Coaching
  • Encouraging
  • Explaining
  • Listening
  • Guiding
  • Having fun.

Referral Order Panel Member

A Panel Member is a trained member of the community. They chair the meeting or assist the chair in negotiating a contract with a young offender. The contract will include reparation to the victim or the wider community in order to repair the harm caused.

The panel meeting also addresses difficulties the young person may be experiencing and a programme of work and support will be agreed to help reduce the risk of them re-offending.

  • Foundation Training to help you develop your skills as a volunteer.
  • Reimbursement of expenses (travel expenses will only be paid for mileage accrued within Torbay).
  • Support and supervision.
  • Further training opportunities
  • Enhanced DBS