We have had to change the way that some of our service operates to meet the guidelines set out by the government in response to the Coronavirus pandemic and to provide additional support for those affected.

We have had to change the way that some of our service operates to meet the guidelines set out by the government in response to the Coronavirus pandemic and to provide additional support for those affected.

Business rates grant and relief changes

For information on the business rates grant or relief changes due to coronavirus please visit the financial support for businesses page.

Payment of grants

Businesses that have registered for the grant will have received a confirmation email of their application. After review, you will receive an email confirming the outcome:

  • Approved – Sit tight, your grant is on its way via BACS payment
  • Further information required – Please follow the instructions in the email
  • Refused – Business does not meet the Governments eligibility requirements.

If you have applied and not received a second email within 10 days of submitting your form please email financial.services@torbay.gov.uk stating your business rates account number and business name.

Debts with enforcement agents

We have been advised by our contracted Enforcement Agents that as of today 25 March 2020 they will closing their contact centres. Customers will still be able to make payments through 24/7 self-serve options, including online payments via the web, automated payment telephony lines and online bank transfers. They will continue to maintain a reduced telephony service customer care team and welfare support team to ensure that customers have some level of contact over the phone or via email and letters.

Outstanding debts

If your business has outstanding debts with us that have already been referred to enforcement agents for recovery, these debts are still recoverable and will remain with the enforcement agents. However, as the communities that we serve are our primary consideration, we have requested that all enforcement agent visits stop for the next 3 months.

During this time there will still be communications from the enforcement agents, but they will be delivered by other methods. All enforcement agency staff will be able to revise your circumstances to effectively assess your ability to pay, particularly with the restrictions on working and social distancing. This will enable an affordable payment plan, which could, in turn, offer breathing space and payment plans over longer terms.

With Government advice varying daily we will provide updates when situations change. But would like to advise customers to explore all financial support options that are available to them, ensuring that their financial circumstances does not worsen more than necessary if affected by issues related to COVID-19.