Please note, this is not contact received through the NHS COVID19 app.

The Government recently announced a new national Test and Trace Support scheme which started on 28 September 2020 for certain people who are required by law to self-isolate. If you have been personally contacted by the NHS Tracing team via phone call, text or email and have been issued with your own personal NHS 8 digit account ID, either because you have tested positive for coronavirus (COVID-19) or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

If you have been told to self-isolate by your employer or by Public Health England due to a positive Covid-19 case being reported within your work place setting, there may be a delay in you receiving your  8 digit account ID whilst your details are registered with Public Health England, your employer can contact them on 020 3743 6715.

Please make your application once you have been contacted by the NHS Tracing team and issued with your NHS 8 digit account ID.  You can still apply up to 14 days after your period of self-isolation ends.

An NHS 8 digit account ID is only issued when you are personally contacted by the NHS Tracing team.  This does not include alerts received through the NHS Covid-19 app which individuals can download to their phone.  Without your own personal NHS 8 digit account ID, you will not be eligible to apply.

Who should apply

People living in Torbay who have received notification from NHS Test and Trace to self-isolate should apply for a Self-Isolation Payment providing they satisfy the following three requirements:

  • you comply with the notification from NHS Test and Trace to self-isolate;
  • you are employed or self-employed
  • you are unable to work from home and will lose income as a result

There are two elements to the scheme, a standard payment and a discretionary payment. To qualify for a standard payment you must be in receipt of one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Income Support
  • Income base Job Seeker's Allowance
  • Pension Credit

If you are not receiving one of these benefits you can make an application for a discretionary payment, however, this is a limit fund so applications will be considered on a case by case basis.

Who is not eligible

You will not be eligible for the scheme if:

  • you are quarantining after travelling abroad
  • you continue to receive full wages while you self-isolate
  • you can work from home during a period of self-isolation
  • you received your notification from NHS Test and Trace telling you to self-isolate before Monday 28th September
  • you have not received a notification from NHS Test and Trace telling you to self-isolate

How much funding will be provided?

If eligible a lump sum payment of £500 will be paid to cover the period of isolation.

You can apply by completing the application. Please make sure you read the guidance instructions before you start. If you require assistance completing the form, please contact 207201.

  Apply for a test and trace support payment

If you are asked to provide further documents you can upload these.

  Upload documents for your test and trace support payment application

The data you provide on this form will be used to assess your eligibility for this support payment and will be processed in accordance with data protection legislation.  Further information about how we use your personal data can be found in our privacy notices

Can a bank take my test and trace support payment to pay my overdraft?

You can protect your test and trace support payment award by telling your bank it is required to support you financially during your period of self-isolation when you are unable to work. This protection is called a 'first right of appropriation of funds order'.

You need to write to your bank at least seven days before the payment is due, making it clear why you require access to these funds.

We have enclosed a sample letter that you can use to instruct your bank or building society: Please keep a copy for your own records.

  Download a sample first right of appropriation letter