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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

If you are struggling with debt and money problems then there are ways we may be able to help. Please don’t ignore the problem as it could mean you have to pay a lot more.