Advertising

The current processing time for new applications and changes to benefit claims is an average of 8 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

You can pay by debit or credit card on our 24 hour automated payment line:

  • Call 0300 456 0506
  • Calling from abroad +44 300 456 0506

If you access your bank account by phone or the internet, the details you will need are;

  • Sort Code: 55-70-01
  • Account Number: 06040411
  • Name: Torbay Council
  • Invoice number

If you would like to set up a standing order the details you will need are;

  • Sort Code: 55-70-01
  • Account Number: 06040411
  • Name: Torbay Council
  • Invoice number

You can pay by cash, cheque or debit card at any bank or  Post Office  Opens in a new window .

Please take your invoice or final notice with you.