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The current processing time for new applications and changes to benefit claims is an average of 8 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

If you have received an invoice and cannot pay it in full you may be able to repay in instalments.

You can choose how you want to pay your instalments and whether the payments are weekly, fortnightly or monthly. If you want to pay by Direct Debit, the payments will be monthly taken on the 1st of each month.

If you can’t clear the debt within 12 months we need more information from you. You will need to give full details of all your income and expenditure and provide three months consecutive bank statements for all accounts you have.

  Ask to pay an invoice by instalments

If your Housing Benefit payments are being reduced to pay an overpayment or you already have instalments set up to repay an invoice, you can ask us to reduce the amount we are deducting.

  Ask us to consider lower repayments