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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

If you've received an invoice for your overpayment and you cannot pay the it in full, you may be able to pay by instalments.

If you are still getting Housing Benefit we will reduce your payments until the overpayment has been repaid.

Pay an invoice in full

Information on ways to pay an invoice for overpaid Housing Benefit in full

Paying by instalments

If you have received an invoice for your overpayment and you cannot pay it in full, you may be able to pay by instalments.

If you are still getting Housing Benefit we will reduce your payments until the overpayment has been repaid.