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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

Unless you’re telling us that you’re moving into Torbay you'll need to know your council tax account reference number.


Moving into Torbay

You should use this form if you are moving into Torbay, or you are moving out of a property in Torbay and you’re not currently responsible to pay the council tax, for example you are living with a parent or friend.

Tell us you’re moving into Torbay

Moving out of Torbay

You should use this form if you are moving out of Torbay, or you are moving within Torbay but you will not be the person responsible to pay the council tax at your new address. For example you are moving in with a parent or friend.

Tell us you’re moving out of Torbay

Moving within Torbay

You should use this form if you are living in Torbay and responsible to pay the council tax and you are moving to a new address in Torbay where you will also be responsible to pay the council tax.

Tell us you’re moving within Torbay

Buying or selling a second property

You should use this form if you have purchased or sold a second/additional home that is not your permanent residence.

Second / Additional home purchased

Second / Additional home sold