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The current processing time for new applications and changes to benefit claims is an average of 8 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension age. Or if you are part of a couple and are both of state pension age.
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

Benefit fraud is when a person receives more than they are entitled to by knowingly or dishonestly withholding or falsifying information about their claim. This also applies to someone who receives benefit for another person - such as an appointee, a landlord or landlords agent.

If you think someone is committing benefit fraud, it is important you contact the Department for Work and Pensions (DWP).

Telephone the DWP's National Fraud Hotline on 0800 854 440. Lines are open Monday to Friday 8am to 6pm. Alternatively, you can fill in the DWP's online anonymous referral form.

  Report benefit fraud Opens in a new window