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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

If your circumstances change you must tell us immediately as it could affect the amount you receive.

You must tell us about a change even if you have told another agency, such as the Department for Work and Pensions (DWP) or the Pension Service.

If you are not sure if we need to know, tell us anyway. It is better to be safe than sorry.

It is very important that you let us know within one month if there are any changes in your family or financial circumstances.

If you don't tell us about changes when they happen you may be committing benefit fraud and could face criminal charges. You will also need to pay back amounts that have been overpaid to which you are not entitled.