The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
How we work out your benefit if you rent from a social landlord.
The current processing time for new applications and changes to benefit claims is an average of 6 weeks.
If you contact us with a general enquiry online we will reply to you within two working days.
You can only make a new claim for Housing Benefit if you meet one of the following criteria:
If not you need to claim Universal Credit Opens in a new window False for help with paying your rent.
How much you get will be based on an ‘eligible’ rent. This means the reasonable rent for a suitable property in your area.
We may restrict the amount you get if you are working age and have 'spare' bedrooms.
The number of bedrooms you can claim for is based on the number of people living in your home not the number of bedrooms you have.
A claim is reduced by:
One bedroom is allowed for:
You can choose to have the benefit paid to yourself or your landlord. It will be paid straight into a bank or building society account.