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Council Tax Support Consultation

Have your say on proposals for the Council Tax Support scheme for working age residents in Torbay. The consultation is open until 11 October 2019 and there is a public event being held at Paignton Library on the 11 September 2019 for people to find out more about the proposals. Take part in the consultation >>

The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

If you pay for childcare we can reduce the amount of the earnings we use in your claim. This can be up to £175 for one child or £300 for two or more children each week. There are certain circumstances that must be met to use reduced earnings.

The child must be under 15 years old or under 16 if disabled.

Single parents must either:

  • Work 16 hours or more a week
  • Be on maternity leave and receiving statutory maternity pay or maternity allowance

Couples must either:

  • Both work 16 hours or more a week
  • One works 16 hours or more a week and the other is disabled, blind or is on maternity leave and receiving statutory ,maternity pay or maternity allowance

The childcare must be provided by:

  • A registered childminder
  • A childminding scheme where registration is not required (e.g. run by a school or LA)
  • Any other out of hours scheme provided by a school on school premises or by a local authority - in this case only, the child must be aged 8 or more

The amount we can reduce your earnings by is up to a maximum of:

  • £175.00 per week per HB or CTS claim for claimants with one child or
  • £300.00 per week per HB or CTS claim for claimants with two or more children

We will need proof of the childcare you pay, please ask the childcare provider to complete a childcare payment form.

Childcare Payment Form
This form must be completely by registered childminders.