The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

You can apply for Housing Benefit if you are employed or self employed. The amount you get depends on how much your rent is, whether you rent privately or from a social landlord, and your household income and circumstance.