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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension credit qualifying age, or
    Part of a couple and are both of state pension credit qualifying age, or
    Part of a couple and been continuously receiving Pension Credit since at least 14/05/19
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

Weekly Housing Benefit deduction if aged 18 or over and working at least 16 hours
Gross weekly income Deduction
£451 or more £100.65 False
£363 - £450.99 £91.70
£272 - 362.99 £80.55
£209 - 271.99 £49.20
£143 - 208.99 £35.85
Under £143 £15.60
Weekly Housing Benefit deduction if aged 18 or over and not working or working under 16 hours
Circumstances Deduction
25 and over and receiving IS, JSA(IB), Universal Credit or ESA(IR) assessment phase £15.60 string
Under 25 and receiving IS/JSA(IB), ESA (IR) assessment phase or Universal Credit with no earned income Nil string
Receiving ESA (IR) main phase £15.60 string
In receipt of pension credit Nil string
Students or student nurses Nil string
All others £15.60 string