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The current processing time for new applications and changes to benefit claims is an average of 8 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • You are single and of state pension age. Or if you are part of a couple and are both of state pension age.
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Qualify for the severe disability premium  Opens in a new window and receiving Income Support, Employment Support Allowance, Jobseekers Allowance or Housing Benefit or one of these benefits has ended in the last month
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

The amount you get may be reduced if you have someone, other than your partner, living with you such as grown up children, friends or other relatives. These deductions are known as ‘non-dependant’ deductions.

We will not make a deduction if you or your partner are: 

  • Registered blind
  • Getting Attendance Allowance
  • Getting the care component of Disability Living Allowance
  • Getting the standard or enhanced rate of the daily living component of Personal Independence Payments

If you have a couple living with you we will only take one deduction. If one is working full time we will add the joint income together and use this to decide the deduction. If neither are working we will take the higher one of the deductions that apply

The amount of the deduction depends on whether or not they work full time and if they do it will be based on their total gross weekly income.