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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

If not you need to claim Universal Credit  Opens in a new window  for help with paying your rent.

The amount you get depends on the amount of your rent, whether you rent privately or from a social landlord, and your household income and circumstances.

There are two main types of tenancies

  • Private tenancies 
  • Properties owned by social landlords