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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

You can only make a new claim for Housing Benefit if you meet one of the following criteria: 

  • Are Pension Credit qualifying age.
    You can find your Pension Credit qualifying age using Check your State Pension age  Opens in a new window
  • Have 3 or more children
  • Live in supported accommodation
  • Have been placed in temporary accommodation by the Local Authority

If not you need to claim Gov.uk - Universal Credit  Opens in a new window  for help with paying your rent.