Drivers using our operated car parks across Torbay can pay for their parking by phone, using the Parkmobile service and a credit or debit card. Parkmobile is an alternative to pay and display parking and saves motorists the hassle of storing coins. But better than that the service behaves just like a pay on exit style system. Therefore you can have trouble free parking without worrying if you need to return to your vehicle but spend as long as you wish in the towns and stop your parking session when you return to your vehicle. Also you only get charged for the time you use (as per the tariff boards) so no need to pay for more time than you actually need.
You can register with Parkmobile using the free Parkmobile App, online, or by telephone on 020 3003 2527.
Paying to park
When you arrive at a parking space call the cashless parking number on your phone - 020 3003 2527 (local rate number included in most mobile phone contract bundles) or use the Parkmobile App (free to download) to pay for your parking session.
If you have already registered you don't need to speak - when prompted just key in the location number of the space where you are parking. The location number will be clearly displayed on notices on the Pay and Display machines. You will then be asked to start your parking.
When you return to your vehicle please call 020 3003 2527 again or use the App and stop your parking, subject to the maximum period permitted, you are then charged for the time you are parked to the nearest rounded up tariff band (see tariff signs relevant to the space you are in). A “convenience” fee of 30p is also charged in addition to the parking tariff.
A key benefit of Start/Stop parking is you no longer need to predict your length of stay so you are not required to rush back to your vehicle before your parking time runs out.
See how it works by visiting the how pay by phone parking works page.
You can also choose to have a reminder SMS sent to you to remind you when your parking session is about to expire or finished. Reminder and confirmation SMS cost 10p per SMS, the phone number shown is at a local call rate and calls and SMS are charged according to your service provider. Your SMS profile can be managed from your account at www.parkmobile.co.uk.
Frequently asked questions
In Torbay, you can use Parkmobile in various locations on a 'start stop' basis. Use find a car park to check which car parks accept cashless parking.
You can also purchase a 3 day car parking session and a weekly car parking session on a 'buy time in advance' basis, by quoting code 15846 and paying the relevant fee.
- No need to display a ticket in your vehicle. The CEO checks your parking online
- No need to use coins
- Increased payment choices
- With Start/Stop, there’s no need to predict your length of stay, stay for as long as you like and only pay for the time you are parked (according to the car park tariff and up to the maximum stay allowed)
- No need to walk to the Pay and Display machine or display a ticket
- Optional expiry SMS reminders before your parking runs out
- See your parking history on line and download your invoice
- Register all the family’s vehicles on one account
Cashless parking is being offered as an alternative payment method to paying at a pay and display machine. Motorists can still pay for their parking using coins in the machines.
A “convenience” fee of 30p is charged in addition to the parking tariff. Reminder and confirmation SMS cost 10p per SMS and you can switch this option on or off from within your personal pages on our website.
The phone number shown is at a local call rate and calls and SMS are charged according to your service provider.
- Call 020 3003 2527
- Use our App on your mobile phone
- Do it online or mobile web on website
The location number will be clearly displayed on notices on pay and display machines or signs in car parks like the image on the right. Alternatively you can use the nearest zone function within the Parkmobile App.
Cashless parking operates on the same terms as existing Pay and Display parking (although there is a “convenience” charge). The hours of control are clearly displayed in each car park.
With Start/Stop locations you must do this by calling 020 3003 2527 or by using the Parkmobile Apps otherwise your parking charge will continue. Stopping allows you to only pay for the time you are parked (subject to advertised minimum tariff).
In Start/Stop areas the maximum parking time is 24 hours or until the end of enforcement, whichever comes first. Motorists should check the tariff plate for each car park to find out what the maximum allowed parking period is.