Document Help Page

Adobe PDFs

Many of the documents on our website are converted to PDF (Portable Document Format) using Acrobat 5.0. Older documents may not support all of the functions now available with Acrobat, however you may contact us as mentioned in the Accessibility Statement to provide you with a hard copy.

Acrobat 5.0 now offers new capabilities that improve accessibility to electronic documents for users with disabilities:

• You can read PDF documents with Microsoft Windows based screen readers
• Use keyboard navigation
• View documents in high contrast mode
• Zoom in on text and resize to fit any size view

In order to read PDFs you need to download a copy of the free Acrobat Reader. Please ensure your reader is the most up to date version to ensure compatibility with our documents.

• Adobe Acrobat Access
• Adobe Acrobat Reader

Adobe Access Reader is available for visually impaired users.

If you still have a problem reading the PDF document you can also try using the following services provided by Adobe:

• Convert PDF to HTML
• Convert PDF to plain text

Microsoft Office Converters & Viewers

You can download converters and viewers from the Microsoft website to ensure our documents are accessible and readable to all.

• Converters enable you to open files created using different versions of your Office programs. Find the appropriate converter for the version of the Office program on your computer.
• Viewers enable people who don't have Office programs to read our documents. Simply download the appropriate viewer from the list below:
  • Microsoft Excel Viewer
  • Microsoft PowerPoint Viewer
  • Microsoft Word Viewer

If you have any suggestions on how we can improve our website's accessibility or if you encounter any problems please contact the Customer Access Team.