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3 – 7 October 2011
The excellent work carried out by the Council, and its Partners, has once again been recognised as part of National Customer Service week
National Customer Service Week 
. is our chance to recognise the extremely valuable work done by our customer facing colleagues. Part of a National Campaign ran by the Institute of Customer Service, Torbay Council along with the Police Devon and Somerset Fire and Rescue Service and the Torbay Care Trust have been taking part in celebrating good practice and dedication to customer service.
. is our chance to recognise the extremely valuable work done by our customer facing colleagues. Part of a National Campaign ran by the Institute of Customer Service, Torbay Council along with the Police Devon and Somerset Fire and Rescue Service and the Torbay Care Trust have been taking part in celebrating good practice and dedication to customer service.This year’s awards have been sponsored by the Finlake and Devon Hills holiday parks, part of the Haulfryn Group.
The Haulfryn Group is generously providing fantastic prizes of short breaks and holidays at one of their exclusive resorts in the south west for the winners of categories 1 to 7!!
A big thank you for their generosity!
We have had Commissioners, Members and Executive Heads working alongside front line staff in our back to the floor events.
A big thank you to you all for entering into the spirit of the week and making it the success it has been.
There have also been some fantastic prizes for daily events that have been held provided by a whole host of local businesses. A massive thank you goes to those who have provided the prizes and made the event possible.
Employee awards
- Community Award
- Green Award
- Working with Young People
- Care and Commitment
- Torbay Together Award
- Customer Care 'Out and About'
- Service Excellence 'Front Office and Support Services'
- Team Award
1) Community Award - the worker whose work has helped engage residents in activity leading to positive outcomes for their community
| Nominated | Winner |
|---|---|
| Hayley Reed, Street Warden |
2) Green Award - the worker whose ideas and dedication has made a positive impact on the environment, internally, locally or nationally
| Nominated | Winner |
|---|---|
| Carol Arthur, Recycling Officer |
3) Working with Young People - the worker who has helped to change a young persons' future or help to set up a successful youth facility
| Nominated | Winner |
|---|---|
| Gary Reynolds, Family Intervention Project Key Worker |
| Nominated | Winner |
|---|---|
| Mr and Mrs Pym, Foster Carers |
5) Torbay Together Award - the Torbay Together award for someone who has worked effectively with different partners across the Bay including the council, health authority, fire and rescue, police and voluntary organisations to improve the way in which a service is delivered to the community.
| Nominated | Winner |
|---|---|
| Ges Hughes, Information Officer |
6) Customer Care 'Out and About’ - the worker who has provided outstanding customer service outside of an office environment for internal or external customers
| Nominated | Winner |
|---|---|
| Teresa Wills, Early Support Keyworker |
7) Service Excellence 'Front Office and Support Services' - the worker who has gone beyond the call of duty and provided outstanding customer service in an office based role for internal or external customers
| Nominated | Winner |
|---|---|
| Mark Richards, Customer Service Advisor |
This was a really tough category with some amazing nominations and it was so close we decided to have a joint winner!
| Nominated | Winner |
|---|---|
| Hand in Hand Volunteering and Mentoring Service and Customer First Team |
Torbay Council would like to thank all the local businesses and organisations listed below who donated prizes during National Customer Service Week:
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Contact Customer Services
- Tel: 01803 207201
- Email: connections@torbay.gov.uk
- Fax: N/A
