Torbay Council

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Customer Services

As a Council we are committed to putting our residents, businesses and visitors at the heart of all we do and making sure you receive the best possible service from us.
Our aim is to provide you with high quality services and information. Improving customer care is an important part of the council’s work.
When contacting Torbay council, it is likely that you will speak to one of our Customer Service Advisors who respond to emails, answer calls in our Call Centre and deal with enquires face to face in one of three connections offices based in Torquay, Paignton and Brixham.

Connections & Call Centre

Information on how the Customer Services team can help via Email, Telephone or Face to Face contact.
CSE

Customer Service Excellence

How we achieved and maintained The Government Standard.
 

Customer Engagement

Information on upcoming customer forums, outcomes, results of surveys and how to get involved and help improve the services we provide.

Service Standards & Benchmarking

Details on the standards we adhere to and best practice.
 

Monthly Statistics

Monthly performance statistics from Our Connections Offices and Call Centre.

Connections FAQs

Further information, advice and guidance about Connections and the services offered.
 
 
 

Related Documents

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Contact Customer Services

Related Pages