Street Lights - FAQS

Frequently Asked Questions

• How do I report a problem?

• The street light outside my house is out/is faulty

• How long will it take to repair?

• The metal plate at the base of the lamp column has been removed, how soon will you attend?

• The lamp column outside my house is leaning or damaged

• Can the lighting in my street be improved?

To report problems with street lights, traffic lights, pedestrian crossings or illuminated bollards or to complain about the location of, please contact us (street light failures can be reported online or via text message). If you are reporting problems with temporary traffic lights, please provide relevant contact details where possible.

In an emergency or out of hours situation please contact our 24 hour call centre on 0845 795 9639

The street light outside my house is out/is faulty

Please use the details above to let us know - the more information you can give us the better (i.e.. light out altogether, going on/off, burning all day, intermittent etc.), include the number of the column - if you cannot see this then please state the exact location or adjacent house no.

How long will it take to repair?

Usually, outages are repaired within 5 working days or 24 hours depending on the severity. If there is a problem on the electricity cable feeding the column, notification is sent to the Utility who usually attend within 3 to 10 working days of receiving report.

The metal plate at the base of the lamp column has been removed, how soon will you attend?

We will attend within 2 hours

The lamp column outside my house is leaning or damaged.

An Inspector will come out to assess the damage and then determine how urgent the job is.

Can the lighting in my street be improved?

All changes including improvement requests will be considered by the Authority and prioritized accordingly.

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